Dear team,
I hope you’re all doing well.
long story short, I applied for fiber glass connection back in March but still waiting for laying the cables, then I got advised to apply for DSL connection, which after two visits did not work because the technician found out the the cable is broken somewhere. He advised to visit Telekom shop, there they offered me a Schnellstart router with limited volume until my fiber glass is done. They told me to call the service center when the volume is over however due to my limited German skills was a big challenge.
I’m looking forward for assistance from you to adjust my volume.
thank you in advance,
vor 6 Tagen
Hello @Tarek Ammar
welcome to our community.
After using up the first 60 GB under pass.telekom.de, you can buy two different data passes.
If you would like to book an Internet tariff (MagentaZuhause Sofort or MagentaZuhause via Funk) until fiber optics are provided, a personal phone call is required for this order.
When does it fit?
Best regards
Kathrin
0
4
von
vor 6 Tagen
Good evening @Tarek Ammar , I made an appointment for a callback for tomorrow at around 10:00 am. 😊
Kind regards Sven
von
vor 5 Tagen
Hello @Tarek Ammar,
thank you very much for the pleasant calls and your patience.
I am glad that I could assist you, both with the voucher for extra data and a better interim-solution.
Should any further questions arise, simply let me know.
Kind regards
Jonas
0
von
vor 5 Tagen
Dear@Jonas Bl.,
Thank you very much for your patience and assistance. I’m grateful we could find a good solution for my situation.
I wish you all the best.
Kind regards,
Tarek
Uneingeloggter Nutzer
von
Uneingeloggter Nutzer
von