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8 months ago
Hey @AliMurad,
thanks a lot for the very nice phone call.
Just as promised here's our contact form. As soon as I receive that one with your new banking account, I can finish the fiber order and movement process for your contract. :)
If you should have any further questions, don't hesitate to text me here again.
Kind regards
Louisa
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8 months ago
@Louisa G. my appointment was cancelled for today with a notice of about 2 hours. May I know what caused this and for when can I get a new appointment?
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8 months ago
@Christian Ha. @Louisa G. I'd appreciate a call today. My appointment was cancelled and I received an email about delay in expansion in my area. I'd like to review my options.
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8 months ago
Hey,
thanks for your renewed message. I'm very sorry that the installation date was canceled. The reason given was due to construction problems. However, I can't see exactly what the reason is 😕 Our field service is responsible for the installation date.
Please contact our scheduling department again at Telekom_FTTH_Gigabit_Terminierung@telekom.de or 062143274740 so that they can check again whether a new appointment can be booked and so that you can then arrange an appropriate appointment.
Best regards
Timur
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8 months ago
Hello @Louisa G. @Timur K. . Unfortunately a new appointment can't be booked for unseeable future. There seems to be a delay on Telekom side to setup fibre optic in my building. I have requested the cancellation of my fibre optic contract. As well, for my previous connection, at my old address, I believe that one is to be cancelled too. Could you please share the status of that with me?
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8 months ago
Thank you for your renewed message 🙏🏽 It's a pity that you wish to cancel 😕
Have you already been in contact with our colleagues in scheduling via the phone number or e-mail? If so, what were you told?
Perhaps we can still carry out the order promptly 👍🏽
Best regards
Timur
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8 months ago
@Timur K. no. I have not been reached out by anyone. Could you please confirm my cancellation for both contracts?
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7 months ago
Thank you very much for the pleasant conversation earlier 🙏🏽
As we discussed, I think it's a shame that you no longer want the fiber optic contract 😕 I have canceled the fiber optic contract as requested and terminated the VDSL connection at the old address as of 11.03.25. You will also receive the confirmation of cancellation and termination by e-mail 👍🏽
I have also sent you the return slip for the old router by e-mail 👍🏽 You must return the new fiber optic router via www.telekom.de/retoure, stating the delivery note number and zip code.
Best regards
Timur
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