Hello there,

I hope it's okay that I post in English.

I have a MagentaZuhause L DSL plan with a Speedport Smart 4R Typ B router, which I rent from Telekom.

Recently, my internet connection has been dropping regularly, and it's up to 20 times a day over the past few days. I've already run diagnostic checks several times using the MeinMagenta app, and the reports showed no issues. I've also tried restarting the router, but the problem still persists.

A technician came last week to install the fiber distribution box in the basement. Could that be the reason for the unstable connection? Or do you have any suggestions that might help solve this issue?

Thanks in advance!

Ting