Speedport Smart 2 needs to be rebooted several times a day
vor 6 Jahren
Forgive this being in English, I am visiting and am helping with an internet issue. Feel free to answer in German.
The router has only been installed about 6 months after a network upgrade (VDSL from ADSL I assume).
I've noticed the internet go down once ot twice a day and only a router reboot will bring it back. The firmware is 050136.3.5.002.0 which it tells me is the most recent.
This feels to me like a firmware issue as the software should be able to recover from the internet dropping.
Any ideas?
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vor 6 Jahren
@noanders: Is it a vectoring connection? What is the DSL speed? Please open this page:
http://speedport.ip/html/login/status.html
and show us a screenshot of the page. Are Powerline Devices used?
Regards Ulrich
3
Antwort
von
vor 6 Jahren
OK, URL saved and will use it to report the issue (will tether to my phone) when the issue next occurs.
The SSID was not seen before the reboot. Before I'd been logging on via Wifi and rebooting the router, this last time I cycled the power as I couldn't connect.
Thanks for your assistance...
Uneingeloggter Nutzer
Antwort
von
vor 6 Jahren
did the problem occur again? Does it only concern the wifi or do you see DSL disconects in the log data, too? Or does the Speedport hang up completely?
If it is related to the customer ID you noted in your profie data, it is a DSL 16000 RAM IP connection. So we don't have to bother about VDSL.
Kind regards, Inga Kristina J.
13
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von
vor 6 Jahren
I've spoken to Telekom a couple of times and they are trying a few more things but I too believe the next step will be a router swap. I guess the logistics of who needs to send the replacement will become clear over the next day or two.
Uneingeloggter Nutzer
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von
vor 6 Jahren
thank you so much for the Information. In Case the things they're trying out don't seem to solve the issue please let us know, and we're going to swap the Speedport for you and perhaps this might solve the Problem. Please keep us informed.
Kind Regards
Tabea L.
1
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von
vor 6 Jahren
If all that's required is a physical swap then I can do that. Just let me know.
Uneingeloggter Nutzer
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von
vor 6 Jahren
okay, I'll send you another Speedport Smart 2 in exchange. Then we will see if the router is the reason for the problems.
Kind regards Inga Kristina J.
1
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von
vor 6 Jahren
OK, thanks. Also I found the logs on the router and have filtered the ones I think are relevant. Let me know if additional lines are required.
log.txt
Uneingeloggter Nutzer
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von
vor 6 Jahren
thank you for the log.
We have checked your dsl-connection and it seems fine.
So the new Router should be the solution.
Kind Regards
Markus Km.
11
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von
vor 6 Jahren
Es könnte durchaus sein, daß auf Telekomseite ein Bauteil etwas "altersschwach" ist, und daß dadurch die PPPoE-Session abbricht.
Uneingeloggter Nutzer
Antwort
von
vor 6 Jahren
I'd like to send a technician to you to check your line's port.
Unfortunately, I couldn't reach anyone on the phone for an appointment, when can we have a short call about that?
Kind regards,
Anna Si.
1
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von
vor 6 Jahren
I guess the line had failed again when you tried. Just try again, it's ok at the moment.
Uneingeloggter Nutzer
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von
vor 6 Jahren
I'm looking forward to your feedback after my colleague was around.
Kind regards,
Anna Si.
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vor 6 Jahren
Uneingeloggter Nutzer
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von
vor 6 Jahren
thank you for the log.
I just transmitted this to the right department.
They will check the line and look for the cause of this problem.
Also you will get all the latest updates from this department.
If you have any further questions please let us know.
Kind regards
Christina P.
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Uneingeloggter Nutzer
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von
vor 6 Jahren
according to our specialist support, a new firmware update for the current router must be awaited here.
The other alternative is a new router, another type.
Kind regards,
Anja N.
1
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von
vor 6 Jahren
Please bear with me, the account holder cannot swap the router and return the old one. We are trying to find someone who can help but so far without success.
Uneingeloggter Nutzer
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von
vor 6 Jahren
I understand that the health situation of the owner does not allow this.
Unfortunately, we only have these two options from here, which I have already shared with you.
I can only help you with one of these ways.
Kind regards,
Anja N.
1
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von
vor 6 Jahren
Assistance now arranged, let's try another type of router. Send when ready.
Uneingeloggter Nutzer
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