Speedport smart 3 not working. Only white light for status and WLAN

7 months ago

Hello, 

My German is not that good with technical words so I am writing it in English. I have speedport smart 3 since April 2024, so for 5 months. It has worked fine till now. Today I don't know what is the issue but when I checked my connection, it said "connected without Internet" and only status and WLAN has white LED indicator on.

 

I tried resetting, turning it off and on again, unplugging everything and plugging everything back but nothing has worked so far.

 

I can't connect to speedport portal or to the app as there is no Internet connection from my wifi. 

 

Can anyone please help me? Thank you.

 

Raj

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  • 7 months ago

    @Raj14: Please check your connection using this page:

     

    https://www.telekom.de/hilfe/hilfe-bei-stoerungen

     

    Greetings Ulrich

    4

    Answer

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    7 months ago

    @Raj14: Did this automatically trigger a fault message? Please wait until a telekom team member gets in touch, I will inform the team.

     

    Greetings Ulrich

     

    Answer

    from

    7 months ago

    I have also contacted the team as in the end it was asking me to contact the team via a contact form or WhatsApp.

    Thank you.

    Answer

    from

    7 months ago

    Hello,

     

    I received a callback from the team but it was only a German speaking helpline. I got the number for English speaking helpline from them but I am unable to call on that number. 

     

    I also didn't receive any updates from their side on Whatsapp. 

    Do you know where can I get the help regarding this in English? 

    Thank you.

     

    Raj 

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  • 7 months ago

    @Raj14: Please wait for the team here in the community, there are also English-speaking Teamies here.

     

    @Telekom-hilft-Team zur Info.

     

    Gruß Ulrich

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    7 months ago

    @UlrichZ


    I'm sorry there is a problem.

     

    I see that the problem report has already been forwarded to our field service and an appointment has been scheduled.

    I look forward to hearing from you after the appointment.

     

    Best regards, Fadi R.

     

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    7 months ago

    Fadi A.

    @UlrichZ I'm sorry there is a problem. I see that the problem report has already been forwarded to our field service and an appointment has been scheduled. I look forward to hearing from you after the appointment. Best regards, Fadi R.

    @UlrichZ


    I'm sorry there is a problem.

     

    I see that the problem report has already been forwarded to our field service and an appointment has been scheduled.

    I look forward to hearing from you after the appointment.

     

    Best regards, Fadi R.

     
    Fadi A.

    @UlrichZ


    I'm sorry there is a problem.

     

    I see that the problem report has already been forwarded to our field service and an appointment has been scheduled.

    I look forward to hearing from you after the appointment.

     

    Best regards, Fadi R.

     

    @Raj14: For your information, you are probably meant.

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