‎Speedport smart 3 not working. Only white light for status and WLAN

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Speedport smart 3 not working. Only white light for status and WLAN

8 months ago

Hello,

My German is not that good with technical words so I am writing it in English. I have speedport smart 3 since April 2024, so for 5 months. It has worked fine till now. Today I don't know what is the issue but when I checked my connection, it said "connected without Internet" and only status and WLAN has white LED indicator on.

I tried resetting, turning it off and on again, unplugging everything and plugging everything back but nothing has worked so far.

I can't connect to speedport portal or to the app as there is no Internet connection from my wifi.

Can anyone please help me? Thank you.

Raj

185

8 months ago
@Raj14: Please check your connection using this page:

https://www.telekom.de/hilfe/hilfe-bei-stoerungen

Greetings Ulrich
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8 months ago
@Raj14: Did this automatically trigger a fault message? Please wait until a telekom team member gets in touch, I will inform the team.

Greetings Ulrich

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8 months ago
I have also contacted the team as in the end it was asking me to contact the team via a contact form or WhatsApp.
Thank you.
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8 months ago
Hello,

I received a callback from the team but it was only a German speaking helpline. I got the number for English speaking helpline from them but I am unable to call on that number.

I also didn't receive any updates from their side on Whatsapp.

Do you know where can I get the help regarding this in English?

Thank you.

Raj
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8 months ago
@Raj14: Please wait for the team here in the community, there are also English-speaking Teamies here.

@Telekom-hilft-Team zur Info.

Gruß Ulrich
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8 months ago
@UlrichZ

I'm sorry there is a problem.

I see that the problem report has already been forwarded to our field service and an appointment has been scheduled.

I look forward to hearing from you after the appointment.

Best regards, Fadi R.

Answer
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8 months ago

Fadi A.

@UlrichZ I'm sorry there is a problem. I see that the problem report has already been forwarded to our field service and an appointment has been scheduled. I look forward to hearing from you after the appointment. Best regards, Fadi R.

@UlrichZ

I'm sorry there is a problem.

I see that the problem report has already been forwarded to our field service and an appointment has been scheduled.

I look forward to hearing from you after the appointment.

Best regards, Fadi R.

Fadi A.

@UlrichZ

I'm sorry there is a problem.

I see that the problem report has already been forwarded to our field service and an appointment has been scheduled.

I look forward to hearing from you after the appointment.

Best regards, Fadi R.

@Raj14: For your information, you are probably meant.
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