Speedport Smart resetting every 5-15 minutes

vor 3 Jahren

A week ago the router is restarting every a few minutes. Today it has been restarted like 15-20 times in 2 hours. It seems to be randomly. Shutting it down for a few minutes didn't help.

 

I have attached the log file, but it seems like the last restart is the only one registered in the log. If I check the log after the last random restart, the previous messages haven't been saved.

 

 

 

*Screenshot gelöscht. Persönliche Daten bittei m Profil hinterlegen.

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  • vor 3 Jahren

    @theawakening Try this:

    Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
    https://www.telekom.de/hilfe/hilfe-bei-stoerungen

    9

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    vor 3 Jahren

    Ok, thanks!!

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  • vor 3 Jahren

    Hey @theawakeing,

    I see that the shutdowns are better, thanks to @Chill erst mal and @lejupp for the help.
    I tried to call you, but I could not reach you. The phone number is not available. Is the phone number in your profile correct?
    Could you maybe add another number to your profile? And when can I call you?

    Please let me know when you changed the number, so I can call you on time. Fröhlich

    Kind regards
    Sana A.

    5

    Antwort

    von

    vor 3 Jahren

    Thanks for the nice conversation @theawakening. As discussed, please try to plug your current router to a different power socket. Additionally, I have initiated the order for the "Speedport Smart 4". Please let me know if the issue still prevails, or you do have any questions. I wish you a great evening. Kind regards, Martin Bo.

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