Speedport Smart resetting every 5-15 minutes
4 years ago
A week ago the router is restarting every a few minutes. Today it has been restarted like 15-20 times in 2 hours. It seems to be randomly. Shutting it down for a few minutes didn't help.
I have attached the log file, but it seems like the last restart is the only one registered in the log. If I check the log after the last random restart, the previous messages haven't been saved.
*Screenshot gelöscht. Persönliche Daten bittei m Profil hinterlegen.
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4 years ago
@theawakening Try this:
Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
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4 years ago
Lamentably the problem continues. 2 restarts in 2 hours.
@lejupp , can you contact with Telekom support team so they can contact me in English if it is needed? I wish to switch to a newer model if it is possible.
Thanks again for your help.
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4 years ago
I have pushed the "inform team" button. Please have a little patience, the team members are quite busy most of the time...
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4 years ago
Ok, thanks!!
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4 years ago
I see that the shutdowns are better, thanks to @Chill erst mal and @lejupp for the help.
I tried to call you, but I could not reach you. The phone number is not available. Is the phone number in your profile correct?
Could you maybe add another number to your profile? And when can I call you?
Please let me know when you changed the number, so I can call you on time.
Kind regards
Sana A.
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4 years ago
Yesterday the router has been restarted like 20 times in 3 hours...
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4 years ago
@Sana A. ping...
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4 years ago
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