‎speedsport smart 4 setup light blinking yellow

speedsport smart 4 setup light blinking yellow

9 months ago

Hello Telekom help center,

I just got my SPEEDPORT SMART 4 PLUS for my home WI-FI. the internet has not been connected and a yellow blinking light appears in the center of the device. In addition, the display shows the 'Cable Error(e0)' message.

Could you please let me know how I can fix the error to use my Wi-fi.

i got all the new router and cables from telekom a week back itself.

476

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9 months ago
Hallo @KUNAL SEERNANI

the yellow flashing LED indicates that the router cannot establish a connection to the Internet.

This could be due to faulty cabling between the router and the TAE socket.

Please try the following:

1. remove the DSL cable from the router and the TAE socket

2. disconnect the router from the power supply for approx. 10 minutes

3. plug the DSL cable back in on both sides

4. reconnect the router to the power supply

5. wait approx. 5 - 10 minutes and observe whether the error has been rectified.

If this is not the case, please report it here again so that I can inform the team.

(Translated with www.DeepL.com/Translator (free version))

Gruss -LERNI-
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9 months ago

Lerni

Hallo @KUNAL SEERNANI the yellow flashing LED indicates that the router cannot establish a connection to the Internet. This could be due to faulty cabling between the router and the TAE socket. Please try the following: 1. remove the DSL cable from the router and the TAE socket 2. disconnect the router from the power supply for approx. 10 minutes 3. plug the DSL cable back in on both sides 4. reconnect the router to the power supply 5. wait approx. 5 - 10 minutes and observe whether the error has been rectified. If this is not the case, please report it here again so that I can inform the team. (Translated with www.DeepL.com/Translator (free version)) Gruss -LERNI-

Hallo @KUNAL SEERNANI

the yellow flashing LED indicates that the router cannot establish a connection to the Internet.

This could be due to faulty cabling between the router and the TAE socket.

Please try the following:

1. remove the DSL cable from the router and the TAE socket

2. disconnect the router from the power supply for approx. 10 minutes

3. plug the DSL cable back in on both sides

4. reconnect the router to the power supply

5. wait approx. 5 - 10 minutes and observe whether the error has been rectified.

If this is not the case, please report it here again so that I can inform the team.

(Translated with www.DeepL.com/Translator (free version))

Gruss -LERNI-

Lerni

Hallo @KUNAL SEERNANI

the yellow flashing LED indicates that the router cannot establish a connection to the Internet.

This could be due to faulty cabling between the router and the TAE socket.

Please try the following:

1. remove the DSL cable from the router and the TAE socket

2. disconnect the router from the power supply for approx. 10 minutes

3. plug the DSL cable back in on both sides

4. reconnect the router to the power supply

5. wait approx. 5 - 10 minutes and observe whether the error has been rectified.

If this is not the case, please report it here again so that I can inform the team.

(Translated with www.DeepL.com/Translator (free version))

Gruss -LERNI-

so i followed your instructions and still the error shows up.

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9 months ago
Hallo @KUNAL SEERNANI

Please insert the grey TAE plug into the right-hand socket and test again.

Greetings- LERNI-
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9 months ago
im home, im available to be on call now👍
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9 months ago
@Sven Ö.
Hello, so i tried it again after coming from the office and put the wire in the middle TAE socket and it still doesnt work.
I need the internet urgently, can we do something about it by tomorrow if possible please.
Thanks☺️
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9 months ago
hi @Khaled A.
can we have a call today?
im really in an urgent need of the internet at home ,so need your help pls.
thank you.
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9 months ago
hi @Lerni what should i do now, no call has been coming to me regarding the issue, i tried calling the customer care but they just converse in german. Im really stuck, i would really appreciate if you could help me in any way, i ve been trying to get internet to my home for a week now and nothing is happening. pls help if you could.
Thank you.
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9 months ago
Hello @KUNAL SEERNANI

I have now informed the team again and hope that someone will get back to you soon.

Greetings -LERNI-
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9 months ago
thank you so much. much appreciated😊
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9 months ago
Good evening @KUNAL SEERNANI I've seen and answered your PN. I'll call you in a few minutes.

Kind regard Sven
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9 months ago
@Sven Ö. thanks a lot sven
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9 months ago
Good evening @KUNAL SEERNANI and thank you for the nice call. As discussed, I choose the first possible appoint on thursday from 12:00 pm - 06:30 pm. I also requested the dispositon, if it's possible to antedate the appointment and you'll get some data volume, so you can use your mobile phone as a hotspot. I'll come back to you on monday afternoon. Have a great weekend!

Kind regards Sven
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9 months ago
Hey @KUNAL SEERNANI I just tried to call you but had no luck. Can you tell me, when you are available?

Kind regards Sven
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9 months ago
Hi @Sven Ö. ,
How are you, hope you are doing good. As you told me my appointment has been booked for 25th july, thursday which is today, but i haven't got any text, mail or call regarding the same from technician or telekom. Can you please look into the Matter and give me a call because ive take a leave from office today just for this appointment and if it doesnt happen even today then it will cause more issues for me. So please look into the Matter .
Thank you☺️
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