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Status meiner Bestellung
vor 10 Monaten
I ordered MagentaZuhause M Hybrid on March 2, 2024 and the desired date for installation was March 8, 2024. I haven't received any further information from Telekom yet. Also, I didn't receive the router and the associated devices. I would be grateful for any information you can give me about my order.
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vor 10 Monaten
@allengeorge That was a more than ambitious schedule.
However by now you should at least have received some notice.
I'll ring at the backoffice.
Where did you order?
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vor 10 Monaten
I ordered through the Telekom website (https://www.telekom.de).
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vor 10 Monaten
I ordered MagentaZuhause M Hybrid on March 2, 2024 and the desired date for installation was March 8, 2024.
Wishful thinking. The technical assessment takes 2 to 3 weeks on average. Once that is done, Deutsche Telekom will get back to you with details on whether your desired tariff is feasible or not. A bit of patience, please.
Have a good day!
Best wishes,
Thomas
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Antwort
von
vor 10 Monaten
Good evening @allengeorge , welcome to our Community and thank you for the nice call.
As discussed, I sent you the mobile device, called "Schnellstart Paket". As soon as I got more information regarding the ressources, I'll call. Otherwise we will hear on wednesday.
Kind regards Sven Ö.
vor 10 Monaten
Thank you very much Sven.
Regards,
Allen George
2
Antwort
von
vor 10 Monaten
Hello @allengeorge , I couldn't catch you by phone, that's why I'm writing in this thread.
As mentioned I booked you the unlimited data for 30 days and now the best part: We got a new activation date on the 25th of March.
You received a new e-mail and I would appreciate, if you can confirm this. 
Kind regards Sven Ö.
vor 10 Monaten
Hello @Sven Ö. , Sorry I was in a meeting and couldn't attend your call. I received the email for activation of unlimited data and I followed the instructions and got it activated.
Also, I got the email confirming installation of my original order on March 25th.
Thank you very much for your assistance.
Regards,
Allen
1
Antwort
von
vor 10 Monaten
@allengeorge
Great, I'm really pleased Allen 🙂 Now you have unlimited data and the installation date isn't that far in the future either 😊
If there's anything else, you can always get in touch.
Best regards
Timur K.