Hello @Telekom hilft Team ,
I am an existing telekom internet customer. Recently a technician from Telekom came to my house and asked for some details for converting my existing connection to glass fiber. I provided the same. I received a callback from Telekom customer service team and later an order number via email. After that I received no further communication about that conversion order. Could you please help me to know the status of the order. I would like to receive a callback in English. Requesting your help. Thank you very much.
vor einem Jahr
You have got this Mail with "Bestätigung ihrer Glasfaser-Bestellung"
If you scroll a little bit you will find this pink button
Just click on it and there is further information.
Do you know if there is already a fiber-connection in your room?
Do you know if there is already a fiber-connection in the basement?
Do you know if there is already a fiber-connection in your street?
Maybe the whole fiber-connection is under construction.
Depending on the state of the fiber-connection there ist a timetable between some days and some years.
5
Antwort
von
vor einem Jahr
@Khaled A.Would 14:00 Uhr today be a good time?
Antwort
von
vor einem Jahr
Hello @raghu12,
okay, I will be not at work, but my Colleagues will contact you today after 2 pm.
I will be at work today after 7 pm.
If you have any questions, I'm pleased to help you.
Kind regards Khaled A.
Antwort
von
vor einem Jahr
Hello @Khaled A.
Sure thank you. I am only not available between 15:30 to 19:30. Any other time is good for me today.
Uneingeloggter Nutzer
Antwort
von
vor einem Jahr
Dear @Khaled A. , I did not receive any call yesterday. Is it possible for a call today after 7 PM?
Thank you.
6
Antwort
von
vor einem Jahr
@Johannes P. : Thank you very much 😊 . Yes I am also available in the next hours.
Antwort
von
vor einem Jahr
Hi @raghu12,
thank you for the call.
To summarize: The change of the contract is already cancelled, so there is no need to worry.
Sincerely,
Johannes
Antwort
von
vor einem Jahr
@Johannes P. : Thanks for the call. My question is clarified. Thank you very much.
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor einem Jahr
Hi @raghu12,
thank you for the call.
To summarize: The change of the contract is already cancelled, so there is no need to worry.
Sincerely,
Johannes
0
Uneingeloggter Nutzer
Frage
von