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Support in English is not possible
vor 6 Stunden
Hi! I am trying to get support from Telekom to answer my questions about my new contract. But it's been really hard to find someone to speak English to get some help.
I ordered fiber optic internet for my new apartment, but the connection to my building is not ready yet. My doubt is that I don't know if I will get normal DSL internet before the full fiber optic connection is done. I really need the internet in my flat as soon as possible.
Should I just order a normal DSL connection? It will be upgraded to fiber optic after it is available for us?
Thanks!
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vor 6 Stunden
Should I just order a normal DSL connection?
Hi! I am trying to get support from Telekom to answer my questions about my new contract. But it's been really hard to find someone to speak English to get some help.
I ordered fiber optic internet for my new apartment, but the connection to my building is not ready yet. My doubt is that I don't know if I will get normal DSL internet before the full fiber optic connection is done. I really need the internet in my flat as soon as possible.
Should I just order a normal DSL connection? It will be upgraded to fiber optic after it is available for us?
Thanks!
Wenn du einen DSL Anschluss beauftragen kannst dann machen, denn dann ist davon auszugehen, dass Glasfaser noch nicht erschlossen ist und du auf diesen noch einige Zeit warten müsstest.
Should I just order a normal DSL connection?
Hi! I am trying to get support from Telekom to answer my questions about my new contract. But it's been really hard to find someone to speak English to get some help.
I ordered fiber optic internet for my new apartment, but the connection to my building is not ready yet. My doubt is that I don't know if I will get normal DSL internet before the full fiber optic connection is done. I really need the internet in my flat as soon as possible.
Should I just order a normal DSL connection? It will be upgraded to fiber optic after it is available for us?
Thanks!
tldr: go for it
0
Akzeptierte Lösung
akzeptiert von
vor 6 Stunden
Hi @user_e42a76, 👋
thanks for your message. Can we have a quick phone call? I’d like to check your order and see what’s going on. You can add your mobile number to your profile and let me know the best time to call you. 🙏
Best regards,
Jonas
2
Antwort
von
vor 6 Stunden
Hi, I just updated my profile. Can you give me a call now?
Antwort
von
vor 5 Stunden
Hi @user_e42a76, 👋
Thank you very much for the nice call. As discussed, I have ordered a DSL transition tariff. In the next few days, you will receive an order confirmation with the date. As soon as fiber optic is finally available, you will of course be switched to it. If you have any further questions, feel free to contact us again. 😊
Best regards
Jonas
Uneingeloggter Nutzer
Antwort
von
vor 6 Stunden
@user_e42a76
fill the fields for custumer service of the staff (Kundenservice) and then go down in the webside to save the date, you filled in
https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit
After that write an answer that you have done ist.
3
Antwort
von
vor 6 Stunden
https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit
@user_e42a76
fill the fields for custumer service of the staff (Kundenservice) and then go down in the webside to save the date, you filled in
https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit
After that write an answer that you have done ist.
@Sherlocka
Der Link führt ins Nirvana
BTW hat er ja schon seine Mobilfunknummer eingetragen wie von @Jonas W. gewünscht 😉
https://telekomhilft.telekom.de/conversations/festnetz-internet/support-in-english-is-not-possible/6819d9c2bfbbae4606939f67?commentId=6819dc11aea11e1a74e52959&replyId=6819dcbcaea11e1a74e559ab
Antwort
von
vor 5 Stunden
@Sherlocka
Der Link führt ins Nirvana
https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit
@user_e42a76
fill the fields for custumer service of the staff (Kundenservice) and then go down in the webside to save the date, you filled in
https://telekomhilft.telekom.de/users/6819d65baea11e1a74e3d2ef/edit
After that write an answer that you have done ist.
@Sherlocka
Der Link führt ins Nirvana
BTW hat er ja schon seine Mobilfunknummer eingetragen wie von @Jonas W. gewünscht 😉
https://telekomhilft.telekom.de/conversations/festnetz-internet/support-in-english-is-not-possible/6819d9c2bfbbae4606939f67?commentId=6819dc11aea11e1a74e52959&replyId=6819dcbcaea11e1a74e559ab
@CobraCane
der ist accountgebunden, nur mit dem zugehörigen Login nutzbar, also nur von der betreffenden Person. Du darfst mit deinem Login gar nicht dort drauf kommen. 😉
Der zu deinem Login gehörende Link wäre jener:
https://telekomhilft.telekom.de/users/667e011307a8df5132ca1410/edit
Antwort
von
vor 5 Stunden
Ach so
Uneingeloggter Nutzer
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