[Support In English] Moving to a new address

vor einem Monat

Dear Team,

I am moving to a new address and I want to transfer my current internet connection to new address.

Could you please support me to proceed.

Would it be possible to request the transfer via email ?

I am expected to move on 1st of June 2026.

Thank you!

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vor 12 Tagen

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    • vor einem Monat

      @blackeye1990 I am sure we can sort it out. :) When can I reach you best?

       

      Kind Regards Wiebke 

      6

      von

      vor 17 Tagen

      Hello @rhimal,

       

      thank your for the nice call. 😊

      Let me know when have the Home ID from the new apartment, so I can give you another call.

       

      Kind regards

      Belana

      von

      vor 12 Tagen

      Hi @Belana M. 

      Thank you for the call. I just found the Home ID for new apartment.

      Please feel free to contact me.

      Best Regards,

      Ryan

      von

      vor 12 Tagen

      Hi @rhimal,

       

      so, I am sorry, but sadly we could not move the contract yet, because the line is blocked from another provider, but we should be able to, as soon as there is a note from the other provider that the contract shall be moved to the date.

       

      Sincerely and hear you soon,

       

      Johannes P.

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