[Support In English] Moving to a new address

vor 3 Monaten

Dear Team,

I am moving to a new address and I want to transfer my current internet connection to new address.

Could you please support me to proceed.

Would it be possible to request the transfer via email ?

I am expected to move on 1st of June 2026.

Thank you!

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vor 8 Tagen

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    • vor 3 Monaten

      @blackeye1990 I am sure we can sort it out. :) When can I reach you best?

       

      Kind Regards Wiebke 

      12

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      vor 18 Tagen

      Good morning @rhimal due it's sunday and holiday I didn't want to call you unannounced. Can you tell me, when you are available for a call? 

       

      Kind regards Sven

      von

      vor 8 Tagen

      Hi @Sven Ö. 

      Thank you for your message. I am available whole day today for a call.

      I am currently in Sri Lanka, but my mobile number is roaming activated. If it does not work, I am available on Whatsapp with a different number.

      Please let me know your feedback.

      Best Regards,

      Rayan

      von

      vor 8 Tagen

       

       

       

      Thank you so much for the pleasant conversation earlier. 🙂

       

      I’m really glad that we were able to arrange the move to your new address and find a suitable plan for you. 😊 Since we already have your fiber optic ID, activation will be done via a setup link that you’ll receive by email. 👍 I hope you enjoy your service at the new address, and if you have any questions, feel free to reach out anytime. 🙌 

       

      Best regards
      Timur

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