[Support In English] Moving to a new address
vor 3 Monaten
Dear Team,
I am moving to a new address and I want to transfer my current internet connection to new address.
Could you please support me to proceed.
Would it be possible to request the transfer via email ?
I am expected to move on 1st of June 2026.
Thank you!
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vor 3 Monaten
@blackeye1990 I am sure we can sort it out. :) When can I reach you best?
Kind Regards Wiebke
12
von
vor 18 Tagen
Good morning @rhimal due it's sunday and holiday I didn't want to call you unannounced. Can you tell me, when you are available for a call?
Kind regards Sven
von
vor 8 Tagen
Hi @Sven Ö.
Thank you for your message. I am available whole day today for a call.
I am currently in Sri Lanka, but my mobile number is roaming activated. If it does not work, I am available on Whatsapp with a different number.
Please let me know your feedback.
Best Regards,
Rayan
von
vor 8 Tagen
Thank you so much for the pleasant conversation earlier. 🙂
I’m really glad that we were able to arrange the move to your new address and find a suitable plan for you. 😊 Since we already have your fiber optic ID, activation will be done via a setup link that you’ll receive by email. 👍 I hope you enjoy your service at the new address, and if you have any questions, feel free to reach out anytime. 🙌
Best regards
Timur
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