Solved
Technician came to my house before I recieved my router
4 years ago
The technician just left my house and I still have no internet because I didn’t recieve my router.I would like to communicate this to Telekom but I am unable to do so because nobody speaks english.I would like to know how to get said router in a timely matter or what options I have at the moment.I have already waited two weeks.
2147
27
This could help you too
8 months ago
89
0
1
177
0
2
232
0
2
4 years ago
969
0
2
4 years ago
Hi @vatarflock , there ist the englisch speeking Hotline 08003301080 Mo - Fr 8am - 8pm. I hope the number ist still correct.
1
Answer
from
4 years ago
@vatarflock Did you receive an acknowledgement of your order ("Auftragsbestätigung")? If you did, does it show that a router has been ordered?
With Deutsche Telekom, a router does not necessarily come with the internet connection, it needs to be ordered separately. A router can be rented or bought from DT or it can be rented or bought from any third party you chose.
Unlogged in user
Answer
from
4 years ago
I am sorry for the late response.
What is the current status?
Did you order a router at all?
Can you check your order confirmation again, please?
Alternatively, I'd be happy to check in detail for you.
Please give me a callback time & I will get back to you afterwards.
Thanks in advance & best regards
Christina P.
1
Answer
from
4 years ago
Nothing changed since I posted.Yes I did order the router,it says so on the invoice.I am available on the phone during the week between 17 and 24 and anytime during the weekend.
Unlogged in user
Answer
from
4 years ago
1
Answer
from
4 years ago
I am available for a call now.I saw the previous call but didn’t manage to answer.
Unlogged in user
Answer
from
4 years ago
0
3 years ago
I have the same problem. How can i solve it?
18
Answer
from
3 years ago
Hi @Louisa G. ! Thank you for resolving the issue. I received everything and have the connection, which is great!
The only thing, I don't have a contract for Internet connection itself anywhere. I can't add that to my Telekom Kundencenter because it requires access data:
Die Zugangsnummer ist Teil der Zugangsdaten. Diese benötigen Sie für die Einrichtung Ihres Routers und werden allen Festnetz-Internet Kunden bei Vertragsbeginn zugesendet.
But since it was straightforward plug'n'play I don't have this data.
Thanks!
Answer
from
3 years ago
Hi @mikevrpv,
I'm glad to hear that your connection is finally working. 👍
I'll send you an e-mail with the access data (Zugangsdaten) to the address in your profile.
The data in the e-mail is secured and you're going to need a code for that.
You will receive this code via SMS within the next few minutes. So with the code, just open the e-mail, klick on the attached document and type in the code from the SMS. Then everything should go well.
Since I'll send completely new access data, you might have to restart your router as well, because the data within the routerconfiguration must be changed, too. This will work automatically, you just have to be patient for a few minutes. So no need to worry.
Best regards,
Louisa G.
Answer
from
3 years ago
Hello @Louisa G. ! Thank you for sorting this out. Now I have everything I need. Have a nice weekend!
Unlogged in user
Answer
from
Accepted Solution
accepted by
3 years ago
Well, long story short: I managed to contact you via chat, asked about the router and they said the delivery of the router was simply canceled with no stated reason. They said they could make another order and send in 3 days. Well, i was waiting for this internet for 15 days, so i simply bought a TP-Link Archer C80 AC1900 at Amazon (€38, delivery on the same day) and instaled it using the data provided by letter. Well, issue solved, but. I am really concerned on why an order got canceled by no reason. Thank you for the attention and have a nice day!
0
Unlogged in user
Ask
from