There is wifi but no Internet
1 year ago
Hello,
Since yesterday I could not access internet with wifi anymore. The status and wifi lights on the router are white, I could connect to the wifi but there is no internet. Could anyone please help?
Best,
PN
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1 year ago
Hello @phngbh
at the time you wrote your post here, Telekom's internet was down.
The fault should have been rectified by now. If it still does not work for you, please disconnect the router from the power supply for about 15 minutes and then restart it. Everything should then work again.
Greetings -LERNI-
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1 year ago
Hi,
Thank you for the response. I try restarting the speedport multiple times but it’s still not working.
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1 year ago
Hi @phngbh,
if you still experience internet issue please add your information to your profile and give us a heads-up here.
Sören
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1 year ago
Hi,
I added the modem info and my rufnummer. Let me know if you need more information. Thank you.
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1 year ago
@phngbh thank you.
I will contact you tomorrow.
Sören
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1 year ago
Hi @Sören G. ,
The problem seems to be resolved. I have Internet again since last night. Thank you.
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1 year ago
Awesome @phngbh,
thanks for letting us know. 😊
If you have any further questions, please don't hesitate to contact us again.
Kind regards
Christina P.
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