There is wifi but no Internet

vor einem Jahr

Hello,

 

Since yesterday I could not access internet with wifi anymore. The status and wifi lights on the router are white, I could connect to the wifi but there is no internet. Could anyone please help? 

Best,

PN

IMG_2376.jpeg

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    • vor einem Jahr

      Hello @phngbh 

      at the time you wrote your post here, Telekom's internet was down.

       

      The fault should have been rectified by now. If it still does not work for you, please disconnect the router from the power supply for about 15 minutes and then restart it. Everything should then work again.

       

      Greetings -LERNI-

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      2

      von

      vor einem Jahr

      Hi,

       

      Thank you for the response. I try restarting the speedport multiple times but it’s still not working.

      0

      von

      vor einem Jahr

      Hi @phngbh,

       

      if you still experience internet issue please add your information to your profile and give us a heads-up here.

       

      Sören

      0

      Uneingeloggter Nutzer

      von

    • vor einem Jahr

      Hi, 

       

      I added the modem info and my rufnummer. Let me know if you need more information. Thank you.

       

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      3

      von

      vor einem Jahr

      @phngbh thank you.

       

      I will contact you tomorrow.

       

      Sören

      0

      von

      vor einem Jahr

      Hi @Sören G. ,

       

      The problem seems to be resolved. I have Internet again since last night. Thank you.

      von

      vor einem Jahr

      Awesome @phngbh,

       

      thanks for letting us know. 😊

      If you have any further questions, please don't hesitate to contact us again.

       

      Kind regards

      Christina P.

      Uneingeloggter Nutzer

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