Hello Telekom Community,

I need assistance with a critical fiber connection issue that wiull leave without internet service starting June 4th, 2025. 

My Situation

I placed an order for a new fiber connection through Logitel after a Telekom technician installed a socket in my apartment and confirmed the connection was ready. The technician instructed me to include the socket code/QR code when ordering, which I did.

Current Problem 

After receiving my order confirmation, I contacted Telekom via email due to delays. I received two responses explaining that despite having a house connection, my building status shows "prepared" and requires additional construction work as part of a "BULK order." The emails indicate that all apartments in the building need fiber sockets installed before any individual connections can be activated. On May 21st, a second technician visited and replaced the QR code due to an issue with the original installation.

Critical Issue

Telekom has already cancelled my previous Vodafone contract effective June 4th, 2025, but my fiber connection is still not active. This means I will have no internet service, which is absolutely critical as my partner works from home.

What I Need

• Immediate clarification on when my fiber connection will actually be activated
• Urgent interim internet solution since my previous contract has been cancelled
• English language callback support to resolve this complex situation (phone number in my profile)

This situation has created a service gap that threatens our ability to work from home. Any assistance from the community moderators or Telekom representatives would be greatly appreciated.

Order details and Home ID available upon request. 

Thank you for your help.