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Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
Informieren Sie sich über unsere aktuellen Internet-Angebote.
8 hours ago
Thank you for your contribution to our community. 🙏🏽
I would be happy to help you check your fiber optic connection and record the fault. However, I was unable to reach you by phone just now.
When would be a better time for you?
Best regards
Timur
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0
8 hours ago
Hello, Thank you very much for your prompt reply! Sorry, I am in a work call, can I call you back when it's finished?
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from
8 hours ago
, can I call you back when it's finished?
Hello, Thank you very much for your prompt reply! Sorry, I am in a work call, can I call you back when it's finished?
No, please note this:
When would be a better time for you?
Thank you for your contribution to our community. 🙏🏽
I would be happy to help you check your fiber optic connection and record the fault. However, I was unable to reach you by phone just now.
When would be a better time for you?
Best regards
Timur
0
from
8 hours ago
1pm would be great
0
from
7 hours ago
1pm would be great
@Timur K.
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Unlogged in user
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7 hours ago
Hello,
I would like to inform you that my internet connection is working again. I’m not sure what caused the issue, but it seems to have resolved itself.
However, my contract still does not appear in my online account. Could you please help me restore access to it or let me know how to fix this issue?
Thank you very much for your assistance.
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7 hours ago
Hello @aguimaraes.julia,
perfect that the Internet is working again.
Make sure you are using the correct login credentials and that your account is active. You may want to try resetting the password. Do you have the Login Data?
Kind regards Khaled
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from
5 hours ago
Hello @Khaled A. ,
Thank you for your reply. Yes, I am using the email in which I receive all information from Telekom. I actually can login (as I did before in the past). But when I open my account there is no contracts linked to it. I can't link any landline contract myself also (the option is not allowed to be clicked).
By Login Data, what exactly do you mean?
Thank you!
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from
5 hours ago
Please log in directly with your access data. 🙏🏽 That means your access number and personal password. 🙂
Best regards
Timur
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Unlogged in user
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