Need Support in English for new connection - need a call back from an English speaking person
vor einem Monat
I am moving to xxxxx on June 1st and need help in opening up a new broadband glass fibre connection at my house. I have the port details attached in the attachment
Anm:
Adresse entfernt, und Screenshot aufgrund sichtbarer Glasfaser ID
(Marcel2605)
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vor einem Monat
Hello @Suraj Rajan
This is a public, global forum. Therefore, for data protection reasons, I have edited the address.
I have also removed the screenshot. Please enter your details in your profile.
So, what exactly is your problem? Did you order a plan?
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vor einem Monat
260529-PSM-3076E4 is the order number for the request of my plan.
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vor einem Monat
Thank you for the pleasant call @Suraj Rajan
The technician appointment is booked for 01st June 2026.
If you have further questions or need assistance let me know.
Best regards
Sören
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vor einem Monat
Nobody has visited me yet. Can someone please check? I have been all day home waiting for someone to help.
Only 45 minutes left for the slot of 12 PM to 4 PM to get over
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vor einem Monat
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vor einem Monat
Can you cannot activate the connection from the backend without changing the box that is already installed? that will save time for all of us.
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vor einem Monat
Unfortunately the technician visit is required @Suraj Rajan
Currently, I am waiting for the work order to bounce back. That will allow me to book a new appointment.
I will get in contact with you as soon as I have news.
Best regards
Sören
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vor einem Monat
HI Soren
Any update on the appointment - can we book it for sometime today or tomorrow?
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vor 30 Tagen
Is my connection active ?
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vor 29 Tagen
I am able to login now. Thanks for all the help team!
can I see the subscription on my Telekom app?
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vor 29 Tagen
Hello @Suraj Rajan, thank you for the response. Yes, you should be able to login with you access data. 😊
Kind regards Sven
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