Dear Telekom,
I am unhappy that for the last 2 months Telekom has not collected my monthly payments from my bank account, despite my direct debit being active and sufficient funds being available. I am now receiving reminders asking me to pay several bills at once, which is not acceptable.
I am also still being charged for the router after more than 4 years. By now I have paid far more than the router's value, which seems unreasonable.
Please investigate and resolve both issues as soon as possible. Otherwise, I will have to consider moving to another provider.
vor einem Monat
Dear Telekom,
I am unhappy that for the last 2 months Telekom has not collected my monthly payments from my bank account, despite my direct debit being active and sufficient funds being available. I am now receiving reminders asking me to pay several bills at once, which is not acceptable.
I am also still being charged for the router after more than 4 years. By now I have paid far more than the router's value, which seems unreasonable.
Please investigate and resolve both issues as soon as possible. Otherwise, I will have to consider moving to another provider.
Hi there,
thanks for your post — I can understand that this situation is frustrating.
It looks like there are two separate topics here:
1) Direct debit / missed payments
Normally SEPA direct debit should work without issues as long as the mandate is active and the account has sufficient funds. If payments haven’t been collected for the last couple of months and reminders were sent instead, this should definitely be checked in detail. Possible causes could be a failed transaction, a temporary bank rejection, or an internal billing issue.
2) Router rental
The router is usually provided as a rental device within the contract. The monthly fee continues until the rental agreement is actively cancelled or the device is returned / the contract option is changed. If you’ve been paying for several years, it might be worth reviewing whether switching to your own router or adjusting the contract could make more sense now.
To get this resolved properly, it would be best if you share a time window when you’re available. A support agent can then take a closer look at your account details and clarify what exactly happened with the billing.
Best regards
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vor einem Monat
Thanks for responding.
Yes please call me , i hope you can access my number online form portal or how i can share with you privately?
Regards,
Raj
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vor einem Monat
Hi @Rajkumar Ghiya,
well ... @VonderWulf said it all totally right.
When do you have time for a call so we can have a look at it?
Sincerely,
Johannes P.
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vor einem Monat
We can connect on call tomorrow 12pm also.
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@Rajkumar Ghiya,
alright.
We're going to call you tomorrow starting from 12 PM.
Have a nice Sunday.
Kind regards
Malte
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HI Malte, did you try to call me ? i am near phone and i havent recieved any call yet.
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vor einem Monat
@Rajkumar Ghiya Thank you very much for the pleasant call.
I have now set up the new mandate and changed your billing back to SEPA direct debit.
Should any further questions arise, simply contact me again.
Kind regards
Jonas
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vor einem Monat
@Rajkumar Ghiya Thank you very much for the pleasant call.
I have now set up the new mandate and changed your billing back to SEPA direct debit.
Should any further questions arise, simply contact me again.
Kind regards
Jonas
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