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1 year ago
There may be a fault. Please call 08003301000 or start a line test at www.telekom.de/stoerung.
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1 year ago
There may be a fault. Please call 08003301000 or start a line test at www.telekom.de/stoerung.
Or just wait here for a member of the support team to respond. Unlike at the hotline, support via telekomhilft.de is also provided in English.
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1 year ago
I just contacted the helpline. They set an appointment for a technician to come check the line tomorrow.
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1 year ago
The technician came today and after tempering with the junkbox for a few minutes checking and comparing the signal, turned on my router and assured me that i will have internet in a few minutes. After a few minutes, i had an ip address, but still no website loaded. i tried to ping google, i get all responses from ip.block.dt.de (46.29.100.42). My case seems very similar to this issue:
https://telekomhilft.telekom.de/t5/Festnetz-Internet/ip-block-dt-de-DNS-internet-is-not-working/td-p/5989655
It sounds like this can be fixed remotely. I called again and they set an appointment with the technician again for me. I have not received an sms about it yet though.
Can someone help in the meantime?
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1 year ago
It sounds like this can be fixed remotely.
That may or may not be the case. Either way, this issue needs to be looked at by someone with access to the backend systems.
So I'll highlight this thread to the support team, please allow some time for the team to respond.
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1 year ago
Hi @docfarzad,
and thank you for the pleasant call. Today's technician switched you to another port. Unfortunately, this port is unresponsive and the reason for your loss of connection.
My colleagues already made a new technician appointment for Monday 8th July 09:00-13:00. -corrected the wrong date-
If you have question or need assistance just answer here, and we will come back to you.
Best regards
Sören
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1 year ago
You mean Monday 8th of July, correct?
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1 year ago
Sorry, yes - of course @docfarzad! 🙈😅
Kind regards
Caro
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