‎Very Low Internet speed for MagentaZuhause L contract

Very Low Internet speed for MagentaZuhause L contract

5 years ago

on the 14th of this month I started my new contract ( MagentaZuhause L ), as per the specifications and in the in the contract the seed should be 100Mbps (normal 83Mbps) for downloads and for uploads the speed should be 40 Mbps (normal 33 Mbps ). But the speed is only around 8 Mbps for both uploads and downloads. Why is this happening? and what is then difference in speed between MagentaZuhause S / M / L if this is the speed i get for what I was promised and what I pay for?

Can this be fixed please?

BR

Arjun

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5 years ago
May I guess?

You do not connect via Ethernet cable but rather via a bad WLAN/Wifi connection.

Try a speedtest with your smartphone just aside the WLAN Access Point/Router.
5
from
5 years ago
I'm using a FRITZ!Box 7430 CH. Attached the info. The speed is still not upto the mark. its only 26 Mbps
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from
5 years ago

arjuninstil

I'm using a FRITZ!Box 7430 CH. Attached the info. The speed is still not upto the mark. its only 26 Mbps

I'm using a FRITZ!Box 7430 CH. Attached the info. The speed is still not upto the mark. its only 26 Mbps

arjuninstil

I'm using a FRITZ!Box 7430 CH. Attached the info. The speed is still not upto the mark. its only 26 Mbps

Maybe the FRITZ!Box 7430 CH is only intended for the Switzerland and it has a very old firmware version.

0
from
5 years ago
I have been using it since long. Its the first time facing this issue
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Unlogged in user
from
5 years ago
Hello @arjuninstil

Do you still have the problem with your current speed? Is there an option to update the firmware of the FRITZ!box? Did you already try another Router?

Regards
Karsten l.
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1
from
5 years ago
Hello karsten,

the speed is ok now but the internet is losing connection and getting reconnected a lot of times (20 to 25 ) times a day. can you please fix this?

Thanks
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Unlogged in user
from
5 years ago
The reason could be your current Fritz!Box. Can you see the disconnects into your Router.log?
Can you also answer my question? Did you already try another Router?

Regards Karsten L.
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2
from
5 years ago
No I have not tried. As per specifications the current one should work. It worked for me before.
0
from
5 years ago
Would you be able to send a few screenshots from the Fritz!Box web UI? The data could help to analyse the issue you have with the connection. In particular, I'd like to take a look at the following tabs under Internet -> DSL-Informationen:

Übersicht

DSL (please make sure to capture the entire list, take several screenshots if needed)

Spektrum (please enable "Maximum und Minimum anzeigen",

Statistik (please set time frame to "1 Woche")
Unlogged in user
from
5 years ago
Okay, but we should try another one.
And what is about the disconnects? Can you see them into your Router-Log?

Regards
Karsten L.
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