Hello there,

• I want to make a complaint. The vide-ident is a joke it does't works properly. The workers are not doing their jobs. Excepting the fact that I waited , about 3 hours to do the Video-Identification, when I finaly do it, my Sim didn't work...
  The woman with I had speaked on Video-Ident says that everithing is ok, that the verification is complet but I didnt get any e-mail confirmation... and my Sim was without signal.

Next day,I speaked with a nice man on telekom-chat and he advise me to go to a nearby Telekom-Shop or to do again the vide-ident because my Sim and my identification it doesnt appear on the sistem.

I am 6 months pregnant and I have a 2 years todler. My husband was out of town with our car for the whole week. The nearby Telekom-Shop is at 10 km and I chose to make again the Video-Ident.

This time I have waited more than 6 hours and nothing... Today I had waited again 2 hours..

Finally I asked a friend to take me with his car  to the Telekomshop because I really needed a phone number.

In 10 minutes my Sim was activated.

If I knew for the begining that this will happen I would have never bought the Telekom-prepaid.

I would have bought the Sim pre-paid from another mobilcompany . At the store are several variants of mobil prepaid cards. I chose the worst one.

• I am very disappointed with your Video-Identification service! They are not doing their job !
• Please hire competent people!