Hello,
We have ordered a DSL from Telekom that was supposed to work a week ago, but it's not working.
we have contacted the customer service twice for help, the first time they asked us to wait more, the second time last Thursday they said we will receive a call from them, but nothing is received so far.
Can you please assist us? me and my wife are working remotely, and we need internet, we are only using mobile data to work with these days. Please we need an urgent assistance.
Thank you very much, Soufiane.
vor 2 Jahren
Hello @soufiane.ezzahidi,
no worries. I've sent out another voucher for you.
Kind regards
Belana M.
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vor 2 Jahren
Hello @Sören G. and @Belana M. ,
please be informed that today the Telekom technicians came to our apartment, however, they couldn't install the Glasfaser wires due to some access issues in the building and they told us to get another appointment for next week. So for now we will have to continue working with the Schnellstart modem you sent us until the next appointment. Therefore, could you please arrange, if possible, an appointment with the technicians for next Monday?
Thank you very much for your usual help.
Best regards,
Soufiane.
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vor 2 Jahren
@soufiane.ezzahidi
Thanks for your message here in the thread 🙏🏽 Too bad that the installation did not work final 😓
I have now contacted our technical department again, so that the executing company contact you again to arrange an appointment.
Please give us a short feedback as soon as this is done.
Best regards
Timur K.
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vor 2 Jahren
Hello @Timur K. ,
Thank you for your Intervention.
We have booked an appointment for the closest date which was the 31st of October.
Meanwhile we will kindly ask to keep providing us with vouchers to use as we work remotely and need internet for our work. could you please send us an internet voucher as the one we had was fully consumed?
Thank you very much!
Best regards,
Soufiane.
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vor 2 Jahren
Hi @soufiane.ezzahidi,
you should receive a new data voucher within the next few minutes.
Best regards,
Louisa G.
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vor 2 Jahren
Dear @Louisa G. and the rest of the team,
we kindly ask you to provide us with a voucher. Hopefully this internet problem will be solved soon next week.
thanks again.
best regards,
Soufiane.
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vor 2 Jahren
@soufiane.ezzahidi
Thank you for your new message 🙂 I have now ordered the rebooking again. Should be unlocked again soon.
Many greetings
Timur K.
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