Hi,

I ordered Magenta Regio L like 3 months ago, and today technician finally arrived. After checking everything, he said to wait for 30-60 minutes and it should be up and running, but it wasn't after 3 hours. I started to google the solution to this and I found that I need to put my access codes in the router configurator. The problem was that I only received T-Online Nummer and password by traditional mail, nothing on my e-mail. I found a topic here that let me download new access codes which I did. So I put that info (Anschlusskennung and Mitbenutzernummer) in the configuration page. It says that DSL is active and I'm connected to the Internet, but there is no Internet access from my smartphone nor PC.  I'm lost what to do next, I waited for 3 months and it's not working. My router is Speed Port Smart 4.  Both my Wifi icon and DSL are constant green. I actually went to a Telekom Shop in which the lady told me that I shouldnt put any codes in the router page, that this model configures on itself. But it doesn't. What's my next step? Technician? Sorry for English, but my German is "kleine", hope someone can help me.