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Help in English. No Internet, new contract, router working fine except for Internet

vor 3 Jahren

Hey guys. 

 

Really need some help. 

 

Recently signed up for an Internet only tariff. Received a Speedport Pro router in the post and a visit from a technician. 

 

However, while my phone can connect to the router, it just says "connected with no Internet" 

 

Happy to provide any info needed in order to get this sorted. 

 

Really sorry I don't speak any German. 

595

17

  • Akzeptierte Lösung

    akzeptiert von

    vor 3 Jahren

    Hi @AndrewJ90,

     

    thank you very much for your message.
    I will send a technician to you on 22 February between 4 and 8 pm. The technician will check your internet connection again.

     

    Many greetings
    Markus Km.

    3

    Antwort

    von

    vor 3 Jahren

    Hello @AndrewJ90 , 

     

    thank you for the update.

    I am glad to hear that everything worked.

    If you need further help, just leave us a message. 😊

     

    Kind regards 

    Sana A. 

     

     

    Uneingeloggter Nutzer

    Antwort

    von

  • Akzeptierte Lösung

    akzeptiert von

    vor 3 Jahren

    OK great thank you so much!

     

    Very impressed with the turnaround time  cheers everyone 

    0

    Uneingeloggter Nutzer

    Antwort

    von

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