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Help in English. No Internet, new contract, router working fine except for Internet
vor 3 Jahren
Hey guys.
Really need some help.
Recently signed up for an Internet only tariff. Received a Speedport Pro router in the post and a visit from a technician.
However, while my phone can connect to the router, it just says "connected with no Internet"
Happy to provide any info needed in order to get this sorted.
Really sorry I don't speak any German.
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vor 3 Jahren
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Akzeptierte Lösung
Markus Km.
Telekom hilft Team
akzeptiert von
Markus Km.
vor 3 Jahren
Hi @AndrewJ90,
thank you very much for your message.
I will send a technician to you on 22 February between 4 and 8 pm. The technician will check your internet connection again.
Many greetings
Markus Km.
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AndrewJ90
Antwort
von
Markus Km.
vor 3 Jahren
OK great thank you so much!
Very impressed with the turnaround time cheers everyone
1
AndrewJ90
Antwort
von
Markus Km.
vor 3 Jahren
Hey guys just wanted to check in again and let you know, the technician came today and sorted out the router. 250mb speeds. Absolutely delighted. The technician was an absolute gentleman.
Thanks again for the incredible service. Providing quick help, to someone thst doesn't even speak the language is genuinely amazing. Thanks a million.
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Sana A.
Telekom hilft Team
Antwort
von
Markus Km.
vor 3 Jahren
Hello @AndrewJ90 ,
thank you for the update.
I am glad to hear that everything worked.
If you need further help, just leave us a message. 😊
Kind regards
Sana A.
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Uneingeloggter Nutzer
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von
Markus Km.
Akzeptierte Lösung
AndrewJ90
akzeptiert von
AndrewJ90
vor 3 Jahren
OK great thank you so much!
Very impressed with the turnaround time cheers everyone
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