Solved

Help in English. No Internet, new contract, router working fine except for Internet

3 years ago

Hey guys. 

 

Really need some help. 

 

Recently signed up for an Internet only tariff. Received a Speedport Pro router in the post and a visit from a technician. 

 

However, while my phone can connect to the router, it just says "connected with no Internet" 

 

Happy to provide any info needed in order to get this sorted. 

 

Really sorry I don't speak any German. 

597

17

  • Accepted Solution

    accepted by

    3 years ago

    Hi @AndrewJ90,

     

    thank you very much for your message.
    I will send a technician to you on 22 February between 4 and 8 pm. The technician will check your internet connection again.

     

    Many greetings
    Markus Km.

    3

    Answer

    from

    3 years ago

    OK great thank you so much!

     

    Very impressed with the turnaround time  cheers everyone 

    Answer

    from

    3 years ago

    Hey guys just wanted to check in again and let you know, the technician came today and sorted out the router. 250mb speeds. Absolutely delighted. The technician was an absolute gentleman.

     

    Thanks again for the incredible service. Providing quick help, to someone thst doesn't even speak the language is genuinely amazing. Thanks a million. 

    Answer

    from

    3 years ago

    Hello @AndrewJ90 , 

     

    thank you for the update.

    I am glad to hear that everything worked.

    If you need further help, just leave us a message. 😊

     

    Kind regards 

    Sana A. 

     

     

    Unlogged in user

    Answer

    from

  • Accepted Solution

    accepted by

    3 years ago

    OK great thank you so much!

     

    Very impressed with the turnaround time  cheers everyone 

    0

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