Gelöst
Help in English. No Internet, new contract, router working fine except for Internet
vor 3 Jahren
Hey guys.
Really need some help.
Recently signed up for an Internet only tariff. Received a Speedport Pro router in the post and a visit from a technician.
However, while my phone can connect to the router, it just says "connected with no Internet"
Happy to provide any info needed in order to get this sorted.
Really sorry I don't speak any German.
597
17
Das könnte Ihnen auch weiterhelfen
vor 3 Jahren
861
0
1
92
0
1
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hi @AndrewJ90,
thank you very much for your message.
I will send a technician to you on 22 February between 4 and 8 pm. The technician will check your internet connection again.
Many greetings
Markus Km.
3
Antwort
von
vor 3 Jahren
OK great thank you so much!
Very impressed with the turnaround time cheers everyone
Antwort
von
vor 3 Jahren
Hey guys just wanted to check in again and let you know, the technician came today and sorted out the router. 250mb speeds. Absolutely delighted. The technician was an absolute gentleman.
Thanks again for the incredible service. Providing quick help, to someone thst doesn't even speak the language is genuinely amazing. Thanks a million.
Antwort
von
vor 3 Jahren
Hello @AndrewJ90 ,
thank you for the update.
I am glad to hear that everything worked.
If you need further help, just leave us a message. 😊
Kind regards
Sana A.
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
OK great thank you so much!
Very impressed with the turnaround time cheers everyone
0