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Help in English. No Internet, new contract, router working fine except for Internet
3 years ago
Hey guys.
Really need some help.
Recently signed up for an Internet only tariff. Received a Speedport Pro router in the post and a visit from a technician.
However, while my phone can connect to the router, it just says "connected with no Internet"
Happy to provide any info needed in order to get this sorted.
Really sorry I don't speak any German.
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3 years ago
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Accepted Solution
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3 years ago
Hi @AndrewJ90,
thank you very much for your message.
I will send a technician to you on 22 February between 4 and 8 pm. The technician will check your internet connection again.
Many greetings
Markus Km.
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3 years ago
OK great thank you so much!
Very impressed with the turnaround time cheers everyone
Answer
from
3 years ago
Hey guys just wanted to check in again and let you know, the technician came today and sorted out the router. 250mb speeds. Absolutely delighted. The technician was an absolute gentleman.
Thanks again for the incredible service. Providing quick help, to someone thst doesn't even speak the language is genuinely amazing. Thanks a million.
Answer
from
3 years ago
Hello @AndrewJ90 ,
thank you for the update.
I am glad to hear that everything worked.
If you need further help, just leave us a message. 😊
Kind regards
Sana A.
Unlogged in user
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Accepted Solution
accepted by
3 years ago
OK great thank you so much!
Very impressed with the turnaround time cheers everyone
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