Solved
No internet despite 35 eur balance
1 year ago
I have purchased the Magenta XL prepaid sim card with 14gb about one week ago, yesterday I received a message that my data was completely consumed and I needed to top up my balance I went on telekom website to purchase 15 eur balance but it did not work, I went to telekom shop where I bought 20 eur balance but still no internet in my phone, I dial *100# and it says my balance is now 35 eur but I dont have access to internet despite I have a good network (3 bars) and it shows 5G on my phone but no internet connection is made, what seems to be the problem?
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Accepted Solution
accepted by
1 year ago
No.
Yes of course. Thats the normal way ... Buying Credit which is loaded to your account. After that use the credit in your prepaid account to buy something .... e.g. a new datapass.
Just visit https://pass.telekom.de/home?lang=en with your mobile phone.
Btw. if you consume 14 GB wihtin one week, You should think about whether this is really the right contract/plan for you. Additional data is really expensive
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