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No internet despite 35 eur balance
vor einem Jahr
I have purchased the Magenta XL prepaid sim card with 14gb about one week ago, yesterday I received a message that my data was completely consumed and I needed to top up my balance I went on telekom website to purchase 15 eur balance but it did not work, I went to telekom shop where I bought 20 eur balance but still no internet in my phone, I dial *100# and it says my balance is now 35 eur but I dont have access to internet despite I have a good network (3 bars) and it shows 5G on my phone but no internet connection is made, what seems to be the problem?
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Akzeptierte Lösung
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No.
Yes of course. Thats the normal way ... Buying Credit which is loaded to your account. After that use the credit in your prepaid account to buy something .... e.g. a new datapass.
Just visit https://pass.telekom.de/home?lang=en with your mobile phone.
Btw. if you consume 14 GB wihtin one week, You should think about whether this is really the right contract/plan for you. Additional data is really expensive
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