Withdawal of Prepaid Balance

3 years ago

Hi, 

I am writing this with a frustrated view of your services. I decided to quit your prepaid service on January, 2022  I have made porting request of my number. I called the customer care and after waiting for 45 minutes, They answered me and I got mail that I terminated my contract, they have send me the link for application to withdrawing the balance. I did the same day. Got a message that the money will be credited in 2 weeks. As of today no money!!!! As of now, you kept on deducting my balance in the account!!!! It was 40euros in my account when i made the request, then you kept deducting monthly and now its 21.60 euros. what should i do!!!!!!!!! I am not using your service and its not even terminated as I told!!!!!! My friend recommended your connection when I arrived in Germany, even he is bit agitated now due to that....

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2

    • 3 years ago

      Hello @Basilpt92 

       

      Welcome to the community and thank you for your contribution.

       

      It's not supposed to be like that. I can understand your frustration...

       

      Please fill out your profile completely. Link in my signature. Data protection is guaranteed because only the Telekom-hilft team can see your data in the profile.

      Please enter the best time to reach you in the third window under further information.

       

      A Teamie will then contact you by phone.

       

       

      0

    • 3 years ago

      Hello and welcome to the community, @Basilpt92 .

       

      Unfortunately I just couldn't reach you by phone.

      Does it fit you later better and if so, when?

       

      Kind regards

      Carolin L. 

      0

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