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Accepted Solution
accepted by
1 year ago
Hi @buenout,
if you are moving abroad you can use this online form to cancel the contract. Please add the date you are leaving Germany and one of the required documents.
Regarding your hardware you can use this online portal to print return labels. Please note that the contract for the hardware and the DSL contract are separate and the cancellation date for the hardware is the day the return package arrives at our facilities.
I hope that answers your questions.
Sören
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1 year ago
That's perfect, Sören, thanks a lot!
(The link to the online form to cancel the contract was resulting in a broken page, so I removed them URL parameters and it worked!)
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11 months ago
Hello @buenout,
great that it worked out. 😊
If you have any more questions, feel free to reach out.
Kind regards
Belana
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