Wifi is Green but couldn’t connect
10 days ago
Hello,
could anyone help me with this problem. Suddenly today I couldn’t find my wifi and thus cannot connect to internet. I have a Speedport ProPlus and it is showing green light. I have tried to turn on and off but couldn’t work . Now I’m out of internet and have no idea how to fix this.
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10 days ago
Good morning @user_53d484,
I'm more than happy to take a look at why it's not working properly.
For that, I need you to fill out your profile with your phone number.
Let me know when that's done here. Also let me know what time I can reach you best.
Kind regards
Belana
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9 days ago
Hello@Belana M. , thank you so much. I have added my phone number. I would be free this evening from 7pm and on weekdays after 6:30pm (due to work) or before 8:30 am
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9 days ago
Hello @user_53d484 and thank you for the pleasant call.
I'm happy that I was able to clarify your request. Please write us again, if the new router also causes problems.
If you have more questions or other requests, just write again.
Have a nice evening and a lovely start to the new week. 🌇
Kind regards
Malte
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9 days ago
Hello @user_53d484 and thank you for the pleasant call.
I'm happy that I was able to clarify your request. Please write us again, if the new router also causes problems.
If you have more questions or other requests, just write again.
Have a nice evening and a lovely start to the new week. 🌇
Kind regards
Malte
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8 days ago
Hello@Malte M. Thank you so much for your patience and for your help on a Sunday evening. I have followed your suggestion and was able to get a new router. Writing this comment using wifi from the new router.
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8 days ago
Hello @user_53d484,
very good, if you need more help, contact us again.
Kind regards Khaled A.
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