‎Withdraw from contract | Telekom hilft Community

Withdraw from contract

vor 5 Monaten

I was visited by sales person few days ago and I signed order. I want to withdraw from this as it clearly states I have 14 days to do so. I have order number.

If necessary, I can provide all the attachments I received in my e-mail.
Who can help me out with this ? I don't speak German that well.

175

8

vor 5 Monaten
The best way to get Englisch language support from Telekom Deutschland is through the support team (called " Teamies ") in this community.

Please enter your customer ID (in case you already have one) , a phone number for the Teamies to call you back at and a time frame during which you can be reached best into your community profile. To enter the customer ID and your phone number, you need to enable "ich erteile die Einwilligung für die Verwendung meiner Daten" ("I give constent to using my data") button, then enter the customer ID under "Kundennummer" a phone number (need not be a mobile number) at "Handynummer".

This data you enter is only visited to Telekom staff, not to general users of the community (like myself), all we can see is whether anything has been entered or not.
1
Antwort
von
vor 5 Monaten

lejupp

This data you enter is only visited visible to Telekom staff,

This data you enter is only ~~visited~~ visible to Telekom staff,

lejupp

This data you enter is only ~~visited~~ visible to Telekom staff,

small correction, just in case the initial wordin might not have been clear enough
Uneingeloggter Nutzer
Antwort
von
vor 5 Monaten
I have added the phone number, customer number was nowhere provided in the documents I received.
3
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von
vor 5 Monaten
Hello @ER94,

thank you for your thread here in the community. It's great that you've found your way to us.

Too bad that you want to cancel your order again. I would suggest we take a look at this together. I'm sure we'll find a mutual agreement or maybe we can convince you to join us after all.

ER94

@ER94 wrote: I have added the phone number, customer number was nowhere provided in the documents I received.

@ER94 wrote: I have added the phone number, customer number was nowhere provided in the documents I received.

ER94
@ER94 wrote: I have added the phone number, customer number was nowhere provided in the documents I received.

Fantastic that you have already filled in your profile with data. My colleague @Sven Ö. will get in touch with you this afternoon. Please have all the documents ready for the phone call.

Best regards & have a nice 2nd Advent🕯️
Lisa
Antwort
von
vor 5 Monaten
Hello @ER94 and thank you for the nice call. As discussed, there is no further order in the system after the e-mail for you revocation. I'll keep an eye on it and inform you next week, when everything is through the system. The e-mail I promised, should arrive within the next hour.

Have a great weekend and until next week!

Kind regards Sven
Antwort
von
vor 5 Monaten
Good evening @ER94 , I tried to call you, but just catched the mailbox. There is no further order in the system. If you receive any kind of letter or confirmation, just let me know and I'll call you again. I wish you a great week.

Kind regards Sven
Uneingeloggter Nutzer
Antwort
von
vor 5 Monaten
Thanks a lot, Sven. 🙌
1
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von
vor 5 Monaten
You are welcome @ER94 .

Kind regards, Sven
Uneingeloggter Nutzer
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von