Hello everyone,

I urgently need help with canceling my contract.

A few days ago, two Telekom salespeople came to my house and claimed that my current DSL contract with Vodafone would no longer work and that I had to switch to Telekom. They filled out a contract for me and had me sign it. Unfortunately, my German language skills are limited, and they were very pushy and convincing, so I signed without fully understanding what I was agreeing to.

Shortly after, I received a call from Telekom where the contract details were supposedly discussed. Again, I was pressured to agree, and I was told it was only for a technician visit – not for a full contract change. However, today I received a message from Telekom saying they are happy that I decided to switch providers!

I already sent an email to widerruf@telekom.de a few days ago, but I have not received any reply yet. I am worried that my cancellation request is not being processed, even though I am still within the 14-day period.

My request:

• I would like an immediate confirmation of the cancellation and to ensure that the contract does not go into effect.
• My existing DSL contract should remain untouched.
• I request that someone from customer service contact me immediately.

Has anyone had a similar experience or can offer advice on how to get Telekom to process my cancellation quickly?

Thank you for your help!