Hello! I have recently switched my mobile contract from another provider to Telekom. As soon as my number got activated a few days ago, I noticed that the reception at my home is really poor. Most of the time I get only one bar, or at most two bars. In one of the rooms I barely get any signal and the reception turns into 'E' sometimes. The LTE / 4G internet speed as well is terribly slow at home. On average I get between 1-3 Mbit/s for download and below 1 Mbit/s for upload! Very disappointing to be honest. I have done the following things so far to ensure that the problem is not anything else:Tested with 2 other mobile devices and all of them had the same problemMy wife who still uses the old provider can get a very good reception and more than 150 Mbit/s internet speedI tested in different rooms (including the balcony) and right outside of our apartment and I got the same resultI am living in a central location in the city and according to the Telekom map, I should get very good reception and internet speed in my address. I would really appreciate it if I could get some help to hopefully improve the situation at my home, otherwise I'm paying the next 24 months for a service that can be barely use at home

@a.sm Have you tried using your phone at locations other than your home and the area nearby? Do you get better data rates there?If this is the case, then maybe your local transmitter is disrupted. A possible cause for that is the shutdown of 3G transmission this month and the reconfiguration of radio base stations. If you are able to get faster speeds elsewhere my suggestion is to wait until the end of the month and see whether the situation improves at your place when the frequency reallocation will be completed.

Hello @a.sm I'll inform our technique to have a look at the LTE connection at your place inhouse and around. I'll take the contract and address from your profile.Can you provide the phone and software-version you are using? After that, I'm able to get in touch with our technique.RegardsKarsten L.

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2 years ago

Hi, ich kann neuerdings nicht mehr auf meine Rechnung zugreifen:

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Mit Ihrem aktuellen Telekom Login ist kein Zugriff auf Ihre Rechnungen möglich. Rechnungen können nur angezeigt werden, wenn Sie sich als Vertragsinhaber am Telekom Login anmelden. Hierzu bitte ausloggen und erneut mit einem anderen Telekom Login anmelden.

Zusäztlich wird mein Konto seit Februar doppelt belastet. Mein alter Vertrag wurde aber gekündigt.
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