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vor 9 Stunden
Hello and a warm welcome to the community, @Coyote_1213
Thank you very much for your post. Is it possible that both contracts have separate customer numbers? Or are both contracts registered under the same customer number?
Have you already registered for a customer center account at www.telekom.de and indicated there that you have your mobile phone contract with us? 🙃
Kind regards
Caro
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vor 5 Stunden
Yes we’ve set up the customer center account. But every time I attempt to add the mobile contract via the phone number, I only get an error message.
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vor 5 Stunden
in regards to the contracts, it was a completely new account when created. We’ve recently gotten an Internet plan via Telekom as well and that connected fine to the customer account center via the same email used for our phone plans.
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