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vor einem Monat
Hello and a warm welcome to the community, @Coyote_1213
Thank you very much for your post. Is it possible that both contracts have separate customer numbers? Or are both contracts registered under the same customer number?
Have you already registered for a customer center account at www.telekom.de and indicated there that you have your mobile phone contract with us? 🙃
Kind regards
Caro
0
11
von
vor 21 Tagen
Thank you very much for your feedback @Coyote_1213
I’m sorry that it is still not working. I have just checked again what the problem could be. The data is now correctly stored in our system.
Mobile and landline now have the same data, and the accounts have been merged.
Please log out of the customer center once again. Uninstall the app and clear the cache in your browser. Afterwards, restart your smartphone. Then reinstall the MeinMagenta app and log in with your username and password. After that, please try the linking process again.
Is the message still the same?
Friendly Regards
Sarah
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von
vor 16 Tagen
Thank you I can finally see the mobile contracts correctly!
von
vor 15 Tagen
@Coyote_1213,
Great! I'm glad everything's back to normal now.
Feel free to send us a message if you have any questions.
Kind regards
Anna
0
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