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vor 5 Monaten
Hello @derebaba and welcome to our forum. 😊
In this case we can offer you a mobile phone contract. But we have to call you, because if you do not have a German ID or an EU Passport an online submission with other documents is not possible. In order to complete a mobile phone contract with us, you have to fulfill all of these requirements:
- A valid identification document (passport with residence permit or visa) is required.
- Registration must be completed with a current German address.
Do all of these points apply? Great! Please suggest a suitable callback timeframe, in which you are available for a call.
Warm regards
Luke
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vor 5 Monaten
@derebaba
Great, thanks for your feedback. I have scheduled a callback for 19:00.
Best regards
Luke
von
vor 5 Monaten
Hello @derebaba,
unfortunately, I was unable to reach you just now.
It was not possible to call you back at the agreed time as we were in an internal department meeting.
We will be happy to call you tomorrow from 11 a.m. onwards.
Best regards,
Kathrin
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von
vor 5 Monaten
Good morning @derebaba,
Unfortunately, we are experiencing problems with our systems this morning. We are working on a solution right now, and are trying our best to resolve the issue.
I'm very sorry for the inconvenience. My estimation is that the issue should be resolved by tomorrow, but I can't guarantee that yet.
Could you please tell me your available times for tomorrow and the day after tomorrow?
That would be very helpful.
Thank you!
Best regards
Luke
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Uneingeloggter Nutzer
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vor 10 Tagen
Hi @Luke B. I have the same situation here.
I am trying to order MagentaMobil M Flex with the current World Cup promotion (unlimited data for 24 months), including eSIM and number porting from my current freenet FUNK contract.
Unfortunately, I cannot complete the online order because the identity verification only allows German ID cards and EU/UK passports. I am a Canadian citizen and therefore only have a Canadian passport.
I currently live in Germany and have:
- A valid Canadian passport
- A valid German visa/residence status
- Anmeldung / registered German address
- A German bank account
I would like to order:
- MagentaMobil M Flex
- eSIM
- Rufnummernmitnahme from freenet FUNK
- Potentially the Motorola Edge 70 Fusion FIFA Edition device offer as well
I am an English speaker. If possible, I would appreciate being contacted by someone who is comfortable communicating in English.
Could someone please contact me and help me complete the order?
Thank you very much.
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vor 10 Tagen
Thank you very much for your time and for the very pleasant phone conversation, @tinytank .
I am truly delighted that I was able to assist you with your booking. Please keep me updated once you have successfully completed the video identification process.
I will also keep an eye on the application on my end.
Thank you in advance, and I look forward to hearing from you soon! ☺️
Kind regards
Caro
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