Can't login - smartphone tarife
2 years ago
Hello,
I'm a telekom zuhause and mobilfunk with smartphone contract customer.
I pay over 100 EUR each month for little over a year.
So today I was trying to book an additional smartphone contract and i ticked the toggle regarding if im a internet (i imagine ift refers to landline internet) as you can see in the picture below:
i go on my way and choose a smartphone from the menu, and then i have this screen:
and then this one:
I insert a string of digits ending in @T-Online.de and my password. I use these set of credentials to access rechnungs, etc. I can see everything related to my telekom accounts. So must be this.
Returns an error saying that either the password or username is wrong, although i was actually logged in when i started this process.
Thanks!
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11
2 years ago
is there a way to consolidate all contracts under someone that could take advantage of combining the different contracts?
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Answer
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2 years ago
Good evening @Inês Leite ,
welcome to our community. I'm happy that you get to us!
It seems that there is a technical problem that provokes this problem.
But this isn't the problem. I can help you in this case.
When are you available tomorrow or the rest of the week?
Tomorrow I'm here again from 19:00 on. Or moreover over the whole weekend.
Best regards
Sarah D.
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2 years ago
Hello @Sarah D. ,
Do you think you could call me today still?
Thanks
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2 years ago
hello,
tomorrow at 19:00 sounds great. You have the number you should call?
Thanks
0
2 years ago
Good evening @Inês Leite ,
thanks for your time and the real good talk that we had.
I'm sorry that there are now these problems by getting another contract or more detailed said a contract for your partner.
If you have any details or further information - I'm here for you.
Best regards
Sarah D.
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2 years ago
Hey @Sarah D. ,
I haven't received any letter from Telekom.
Could you share the number of the credit line support?
Thanks,
Ines
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Answer
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2 years ago
Hey @Inês Leite ,
thanks for your message. I'm sorry that you didn't get any message by post from us with more details.
The number, you need to call, is following:
08005333250
They are reachable from Monday to Saturday between 09:00 and 18:00.
Best wishes
Sarah D.
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2 years ago
Thank you so much!!!
Do I need to give something like order Id or stuff like that?
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2 years ago
You're welcome @Inês Leite
have a look at in your private messages.
There you will get further details.
Best wishes
Sarah D.
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2 years ago
in "Private Nachrichten"? I dont have anything new there
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2 years ago
Oh. This is not how it used to be @Inês Leite
I tried it again.
Did you get the details now?
Best wishes
Sarah D.
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