Hello @RN.DE 

 

Welcome to the community and thank you for your contribution.

 

Have you tried it directly in the customer center: https://www.telekom.de/kundencenter/rechnungsuebersicht

 

 

So that the team can help, please fill out your profile completely. Link in my signature. You are otherwise anonymous here. Also in the 3rd field, under further information, enter when you can always best be reached. The team is out and about here every day from 7 a.m. to 11 p.m. Weekends and holidays too, but less busy. Have your IBAN ready for legitimation (last 6 digits)

 

 

Hello @RN.DE 

 

So it's about cellphones? You have opened your thread in the fixed network. I would then move your thread. The customer number should also be on the order confirmation. Otherwise please wait for the team

 

I have a Telekom Cell Phone plan dating back to January 2020. I have never had any issues until now....

The last bill I recieved was in March of 2023. I have recieved NOTHING in the mail from Telekom pertaining to my account. 

When I sign into the Magenta App and also the online page, all of my account information is no longer there and it is as if my account never existed.

 

My phone still recieves and makes phone calls and I still recieve text messages. 

 

What is the issue? 

I cant find any information on my account number because like I said above...all of my account information is blank when logging in to any services.

 

Anm:

Nach Verschieben, Beitragstitel angepasst (Marcel2605)

 

@RN.DE  schrieb:
And yes...my phone still receives phone calls and text messages

A strong indication that the contract is not terminated.

Possibly you use "wrong" login data (in the sense that you do not reach "your" customer portal)

@RN.DE  schrieb:
Telekom Cellular account

an die CGs hier im Thread;

Mögt Ihr den Startbeitrag (und damit den ganzen Thread) in den passenden Bereich der Community schieben?

Startbeitrag Adresse zum Aufrufen und danach schieben = https://telekomhilft.telekom.de/t5/Vertrag-Rechnung/Cellular-contract-issues-English-Speaking-customer-service/m-p/6198021#M473469

 

 

@RN.DE  schrieb:
Cellular cobtract

= Mobilfunkvertrag. 

Der Thread steht aber innerhalb von "Zuhause" (also "Festnetz") im Board " Vertrag & Rechnung". gehört also eher zu "Unterwegs" > "Vertrag & Rechnung".

 

@Marcel2605  @muc80337_2 

@RN.DE  schrieb:
When I login into my Magenta app, all of my information has disappeared. 

@RN.DE 

no, that could be another Problem with the app. Because some other customer have as well this weekend Problems with the App.

Look especially there (somebody else with problems in the Mein Magenta App) :

https://telekomhilft.telekom.de/t5/Apps/Meinmagenta-App-Android-funktioniert-nicht/m-p/6196509#M72125

Ist your cellular contract a

Magenta Mobile Young?

 

Because the Teamies " href="https://telekomhilft.telekom.de/t5/Glossar/ Teamies /ta-p/4398697#glossar" target="_blank"> Teamies suspect that people with Young in the name of their Mobile contract have My Magenta App problems.

https://telekomhilft.telekom.de/t5/Apps/Meinmagenta-App-Android-funktioniert-nicht/m-p/6198440#M72185

 

 

Hey @RN.DE ,

 

I just sent you a text. Please confirm it

 

I'll take a look at your contract right away.

 

 

Kind regards Anna Lena L.