change my prepaid plain
7 years ago
Hello. How can i change my curent prepaid plan with another one from home and from my phone. Is there a number i can send sms and activate wich one i want?
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7 years ago
Hallo @smeqerainen,
here is the expert thread where you can ask your question > https://telekomhilft.telekom.de/t5/Telefonie-Internet/Unsere-Experten-sind-fuer-eure-Fragen-und-Ideen-zum-Digital/td-p/3304409Unfortunately, I can´t move your request there myself. Sorry.Have a nice evening
[Sherlocka: Titel an Startbeitrag angepasst, welcher von jemand anderem zuvor angepasst wurde, nachdem dieser Beitrag wo anders themenfremd abgetrennt wurde]
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7 years ago
@smeqerainen,
I mistakenly mentioned a team member who doesn´t appear to be responsible. As we are now in the right area, a team member will contact you. Please complete your profile (see below).
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7 years ago
@Sherlocka,
korrigiert, habe ich noch etwas vergessen?
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7 years ago
I have updatd my profile
7 years ago
Hello. Is there any posibilty to change my prepaid plain with another one? Without the need to go into a Telekom shop. A number where i can send a message or something with the plan i want. No one speak english and i can't speak deutsch for now. Thank you.
[Sherlocka: Beitragstitel angepasst]
Tipp: Kundennummer + Rückruftelefonnummer für die Teamies hier nicht öffentlich (Datenschutz) hinterlegen: Benutzerdaten
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7 years ago
I don't want a thread for my problem,but im runing this page with google translate cause i didn't born in Germany and i don't know the language. You respond to the thread like the other guys did in the Shop. Keine English.
[Sherlocka: Beitragstitel an Threadtitel angepasst]
Tipp: Kundennummer + Rückruftelefonnummer für die Teamies hier nicht öffentlich (Datenschutz) hinterlegen: Benutzerdaten
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7 years ago
NEIN / NO
So einfach geht das bei der Telekom doch nicht.
Every thing is complicated with Telekom.
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7 years ago
Ok so its time to chsnge the operator
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7 years ago
This is not a chat with Telekom-staff, this is a web community as a place to help each other. It is mainly a costumer-helps-costumer-community. And it is normal that in a community it takes time to get a helping person, who has the knowledge you need. I am not a member of the staff of deutsche telekom. I am also a costumer.
The Telekom-staff of the community sleeped at home tonight, they are not 24 ours in action here. Because there are ways outsight the community like the hotlines, which can be contacted. Usually a staff member will read this. But with more time difference, because the normal helpers here are other costumers.
7 years ago
Hello everyone or guten Morgen!
@smeqerainen Now I'm here to help. What do you mean by 'change my prepaid plan'? Do you want to switch from prepaid to contract?
Best regards
Alexandra J.
[Sherlocka: Beitragstitel an Threadtitel angepasst]
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7 years ago
Hello smeqerainen,
you have the customer number, behind a mistake.
That's why I was so confused ..... There comes out another customer.
Under your mobile number I can see a tariff MagentaMobil Start M.
You can switch to the MagentaMobil Start L. Then you have 1.5GB per month.
Look at the time: http://bit.ly/2fo2EfC
Best regards Anna Lena L.
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7 years ago
Look at the time: http://bit.ly/2fo2EfC
Das Problem ist doch, daß er mit seinen mangelhaften Deutschkenntnissen vermutlich Probleme dabei hat, den Tarif selbst online zu wechseln. Deshalb wäre es nett, wenn Ihr das für ihn macht.
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7 years ago
Hallo @Gelöschter Nutzer,
vielen Dank für den Hinweis.
Leider sind die Kollegen aus dem Bereich Mobilfunk erst wieder ab Freitag für Sie da. Sie werden sich dann umgehend melden.
Viele Grüße Heike Ha.
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