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vor 3 Jahren
This is possible.
Do note that this is a tariff downgrade that will cost a one-time tariff change fee (I guess 5 Euro).
And that the tariff change will take place immediately unless otherwise specified, meaning that if e.g. the 24,95 have just been deducted from the prepaid account then there will be no refund even though you could hardly use the included services in the short time frame until the tariff change.
You might also have a look at the one-year-prepaid-tariff offering: 1 year at 99,95 Euro, monthly 3 GByte
https://www.telekom.de/mobilfunk/tarife/prepaid-jahrestarif
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vor 3 Jahren
Thank you Telekom for giving this flexibility to your subscribers. I got a call from Carolin this afternoon and immediately arranged the downgrade for free.
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vor 3 Jahren
Thank you for the very nice phone call, @arbelen .
As requested, I made the downgrade.
Have a nice start into the weekend.
Kind regards
Carolin L.
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vor 3 Jahren
Thank you very much, that was quick. Wish you a nice weekend as well.
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vor einem Jahr
@Carolin L. could you also downgrade me tо MagentaMobil Prepaid S?
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vor einem Jahr
@speedospin
Probably she can.
However possibly she is in vacation.
You can also get this arranged via the hotline 2202 - just be aware that a tariff change normally is done immediately, so you would loose what is still included in your current tariff.
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von
vor einem Jahr
Hello @speedospin and welcome to the community.
I'm happy to help and check whether your current plan is downgradable to the named tariff.
Please fill out your profile and tell me after it's done. I'm going to contact you after that.
Kind regards
Malte M.
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vor einem Jahr
@muc80337_2 can you please downgrade it for me? thank you
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vor einem Jahr
@Malte M. updated
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von
vor einem Jahr
@speedospin,
thank you.
On which time are you available for a call?
Kind regards
Malte M.
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von
vor einem Jahr
@speedospin,
I tried to call you but immediately got the mailbox.
I'm going to try it again later.
Kind regards
Malte M.
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vor einem Jahr
@Malte M. any time
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vor 11 Monaten
Hello @Malte M. ,
I recently move to Germany, and bought Prepaid L. Is it possible that I change my tariff to M without changing my number? (And, also still preserve the +4GB additional)
Thanks.
5
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vor 11 Monaten
Okay, I like to help you with that, @mualloc.
But before we have to make the authentication by phone.
I couldn't reach you right now.
When would be a phone call better?
Do you prefer a special timeframe?
Kind regards
Caro
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von
vor 11 Monaten
I just changed my mind and don't want to upgrade.
Sorry, for the inconvenience.
Best.
Antwort
von
vor 11 Monaten
Thank you very much for your feedback, @mualloc.
If I can do something else for you, please let me know.
Kind regards
Caro
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