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1 year ago
@und3rd06012
Wer ist mit "Dir" gemeint - ein Mitarbeiter (m/w/d) der Telekom-Buchhaltung?
Dieser liest hier bestimmt nicht mit.
Viel einfacher wäre es, die auf der Rchg. angegebene Telefonnumer anzurufen - um zu prüfen,
ob die Zahlung eingegangen ist.
Das kann durchaus 3 - 4 Tage dauern nach Absenden des Geldes.
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1 year ago
Guten Abend, Ich hoffe, es geht dir gut.
Guten Abend,
Ich hoffe, es geht dir gut.
Danke, sehr gut, habe Urlaub. Hoffe dir geht es auch gut.
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1 year ago
Guten Abend, Ich hoffe, es geht dir gut.
Guten Abend,
Ich hoffe, es geht dir gut.
Klingt nach maschineller Übersetzung. Gern in deiner Muttersprache schreiben, dann wird es vielleicht verständlicher.
Das ist die E-Mail-Adresse, mit der ich den Kundenservice darüber informieren kann, dass ich bezahlt habe, und ihm das Dokument geschickt habe, das beweist, dass ich die verspätete/fehlgeschlagene Zahlung gesendet habe
Solche Beweise interessieren nicht. Es interessiert einzig der Zahlungseingang. Und der wird maschinell erfasst, nicht von Menschen.
Viele Grüße
Thomas
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1 year ago
Hello,
Yes I am using google translate.
I am sorry for the confusion. I am new to Germany. I do not know German yet.
@*PazViszla* Good that you are ok. Please do not troll me. I am trying to speak your language. I know I am terrible and google translate is terrible as well.
Yes basically I am looking for the email address to let them know that I have sent the payment. Basically the receipt from the bank.
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Answer
from
1 year ago
@und3rd06012
Hereunder, I will give you some basic informations about this forum.
1) First of all, you have completed your personal profile.
2) Therefore, the Telekom team working here is able to speak to you in English -
and check the receipt of your payment.
3) The purpose of the call is to identify you - please use the
last 6 digits of the IBAN stored with Deutsche Telekom.
Thks.
Answer
from
1 year ago
Hello @und3rd06012,
I will gladly check if the payment has already been registered in our system.
In which time frame are you available for a call?
Kind regards
Anna
Unlogged in user
Answer
from
1 year ago
Hello Anna,
Tomorrow whatever time you like I will be available.
Thank you for stepping in.
@Leprechaun2 Thank you for letting me know. I will update my personal profile.
Thank u all for your interest to my problem.
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Answer
from
1 year ago
@Anna K.
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Answer
from
1 year ago
@und3rd6012,
I just tried calling you, but wasn't successful.
Could you provide me with an exact time frame so that it can be planned more easily?
Kind regards
Anna
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Answer
from
1 year ago
Hi Anna, Yes I saw your call and I tried to answer it, but my phone rang a little bit and then stopped. I do not know if it a cellular network failure because I am in a different eu country other than Germany. I am available at all times today, tomorrow, etc... Would you like to try again? Sorry for the inconvenience. I did not expect this to happen as my signal here is good.
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1 year ago
@und3rd06012,
I just received your text and we don't call this late without any notice. Is right now fine? Or we can just call tomorrow.
Anna
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from
1 year ago
Yes it is fine
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1 year ago
@und3rd06012,
Thank you for the pleasant conversation.
Everything is fine, and the payment was registered in our systems today, so there is nothing to worry about.
Kind regards
Anna
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1 year ago
@und3rd06012,
Thank you for the pleasant conversation.
Everything is fine, and the payment was registered in our systems today, so there is nothing to worry about.
Kind regards
Anna
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1 year ago
Thank u Anna and everyone for helping me out so fast!
Have a nice evening.
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