Hello @Dutta ,

 

Here are a few steps you can take to try and resolve the issue:

 

Sim Card Re-insertion: Sometimes, simply removing your SIM card and reinserting it can resolve network issues.

 

Network Settings Reset: You can reset your network settings on your phone. This will clear any potential misconfigurations that might be causing the issue.

 

1. • For Android: Go to Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth.
   • For iPhone: Go to Settings > General > Reset > Reset Network Settings.

Manual Network Selection: Try manually selecting a network to see if it helps.

 

1. • On Android: Go to Settings > Connections > Mobile Networks > Network Operators > Search Networks.
   • On iPhone: Go to Settings > Mobile Data > Network Selection and turn off Automatic, then choose Telekom manually.

Check for Carrier Updates: Ensure your phone's carrier settings are up-to-date.

 

1. • On iPhone: Go to Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
   • On Android: It varies by manufacturer, but often found under Settings > About Phone > Software Update.
   •  

SIM Card Replacement: If none of these steps work, it might be worth asking for a replacement SIM card to rule out any issues with the card itself.

 

Kind regards

 

Anna

Hi @Dutta 

The databases of the other providers don't seem to have been updated yet.
When was the prepaid activated at Telekom?
In rare cases it can take 2-4 days for the other providers to update their databases.