Hi,

I have a Magenta L prepaid plan. I recharged a day later than 4 weeks - but am without data services. I was told when making the contract that this shouldnt be a huge problem.

I have been in Germany only for 2 months. I cant speak the language yet. Tried the  08003301080 number, but no one answers. The chat personnel couldnt help me in English. The hotlines are in German - in a way could not navigate.

If someone could help get in touch and clarify, would be really helpful.

Thanks.