Gelöst

Help with adding data to my data plan

vor 7 Monaten

Good morning!

      I have been out of Germany for almost 2 weeks, and purchased a plan for both calls and data which has so far worked out fine. But I see today that I have almost exhausted my data usage. Can someone please help me extend my data? I am, unfortunately, stuck in Israel with no idea when I will be able to return to Germany.

      Thanks, in advance, for your help!

D. W.

Name gekürzt von VoPo914

Letzte Aktivität

vor 7 Monaten

von

Gelöschter Nutzer

76

0

5

    • vor 7 Monaten

      Try pass.telekom.de 

      0

      2

      von

      vor 7 Monaten

      The problem I have is that many of the "MyMagenta" screens are not in English - hence my request for help. The link you supplied is only valid from a mobile phone, where I cannot use "Google Translate" to help me through it. :(

      0

      von

      vor 7 Monaten

      At the end of the side you can change the language.

      0

      Uneingeloggter Nutzer

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 7 Monaten

      Thanks to all who responded. I was misreading the display, so I do not need to purchase more data. 🙂

      0

      1

      von

      vor 7 Monaten

      Thank you very much for the very nice phone call, @Dwakser ! As discussed, you still have 105GB out of 110GB left. So there's no need to worry. In a week, we’ll top up your data again. With that in mind, I’m keeping my fingers crossed that you’ll soon find a flight that takes you back home. Take care and return safely and soundly to Germany! Kind regards Caro 

      Uneingeloggter Nutzer

      von

    Uneingeloggter Nutzer

    von

    Das könnte Ihnen auch weiterhelfen

    Gelöst

    in  

    526

    2

    3

    Gelöst

    263

    0

    2

    in  

    347

    0

    2

    Beliebte Tags letzte 7 Tage

    Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...