‎I want to move two numbers for adults. But I can't find the way from ordering. How?

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I want to move two numbers for adults. But I can't find the way from ordering. How?

2 years ago

I can only find the menu for moving Main number but not for PlusCard. How can I do it?

173

2 years ago
The way to success is

get the main contract done, including porting of the number

then order "PlusKarte" togethr with porting of the other number

Unfortunately it is not possible to do both contract/porting orders in just one step.
1
Answer
from
2 years ago
Hi, thanks for the reply.
So, Adding PlusKarte on the "existing contract" can port the additional number, am I right?
I think if the multiple porting can be done easily from first step, then the ordering Multiple Karte from Telekom might be really attractive.
Anyway, Thanks.
Unlogged in user
Answer
from
2 years ago
Hello @Seongwon and welcome to the community.

I'm happy to help and explain the procedure to port existing numbers to new Magenta Mobil PlusKarte contracts.

Please complete your profile and tell me after it's done. I'm going to contact you shortly after that.

Kind regards

Malte M.
2
Answer
from
2 years ago
Hi Malte,
Thanks. I've fill out all information I can put.
Regards,
Seongwon
Answer
from
2 years ago
Hi,

I've received the call from 08003301000 but couldn't answer because I was holding the important meeting. Could it be from you or your colleague to help me the solution? Or is it only the advertisement call from Telekom? I'd like to opt-out then.

And I've filled out the information. Can you help me further? so that I can have the contract with 2 Karte moved from Constar? +1 Kinder(not planning to move)

Thanks,

Seongwon
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Answer
from
2 years ago
@Seongwon,

thank you for your reply and completing your profile.

Unfortunately I didn't reach you via phone yet. On which time are you available for a call?

Kind regards

Malte M.
0
2 years ago
Hi @Seongwon,

the call came from me.

I'm happy to help you getting your contracts with your planned second and third card.

On which time may I call you again?

Kind regards

Malte M.
1
Answer
from
2 years ago
Hi can we perhaps schedule a call? I'll be mostly available from 9am ~ 10am, 12pm ~ 2pm and fully available after 3pm.
Thanks,
Sw
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Answer
from
1 year ago
@Seongwon,

sure. I can offer you a call today until 11 PM or tomorrow starting from 4 PM.

Which time do you prefer?

Kind regards

Malte M.
14
Answer
from
1 year ago
Hey @Seongwon ,

thanks for your time. I'm happy that we could talk by phone finally.

If there are further questions I'm here for you.

Best wishes

Sarah D.

Answer
from
1 year ago
Hi @Sarah D.
I thought it'd go smoothly but I'm still blocked. I've ordered the contract(two line, one adult and child). Then I received the email with the PDF that explaining about Opt-In. After that, I've sent the Kündigun to the current Provider.

But what can I do next? Can you help me once again for the further process?

LG,
Seongwon
Answer
from
1 year ago
Thank you very much for the very nice phone call @Seongwon.

As already discussed, everything is going well now. If you need further support, please let me know. Until then, I wish you and your family a nice evening.

Kind regards

Carolin L.
Unlogged in user
Answer
from
Accepted Solution
accepted by
1 year ago
Hey @Seongwon ,

thanks for your time. I'm happy that we could talk by phone finally.

If there are further questions I'm here for you.

Best wishes

Sarah D.

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