It started in 2024, Telekom salesperson rang my doorbell and I signed the Glasfaser contract and he told me that they would switch my then-provider to Telekom in 3 months or so. But nothing happened and I didn't get any letters or emails from Telekom. So I thought this chapter is closed. Then in 2025 my internet contract was ending and I signed new contract from another provider in August and then in December 2025 Telekom charged me for the internet I am not using. I called customer service and she was not nice. I told her I didn't get any communication from Telekom so why do I have to pay. I also told her I don't want to pay for 2 years for something which is not my fault and she didn't help me, also when I said I can pay for three months maximum and can you then terminate my contract. Later I sent letter to Telekom at Bonn address stating the German clause § 323 BGB where I don't have to pay for services I didn't get. But, I didn't hear anything or received any reply. So now I don't know how to resolve this issue.