Solved
Issues after changing to business contract
3 years ago
Hello Support.
I recently changed my private contract to business contract, and the plan is "BusinessFlex Mobil S (ohne Endgerät)", I am supposed pay 35+/- euros in total for both the contracts, and after the change now its has become 2x expensive.
For Oct 2022, I have been charged 69+ euro and Nov 2022, 67+ euro.
To sort this, I went to Telekom shop in person. They clarified me that I don’t have All Net flat plan, and I am being charged for all out going call. But the plan ‘BusinessFlex Mobil S (ohne Endgerät)’ has All Net Flat.
And then, I tried calling customer care on number - 2202, they confirmed billing issue for business contract needs to validated by IT colleagues with my current employer and they can’t deal with this issue anymore.
Further I looked at BSP portal, and found one of my mobile number is associated with Telekom and other number is associated with my current employer.
Can you help me here to align both the mobile number with my current employer and business contract plan with ‘BusinessFlex Mobil S (ohne Endgerät)’ and to check on billing issue.
Thank you.
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3 years ago
I am supposed pay 35+/- euros in total for both the contracts
You mean two contracts, and the expected sum is 35 Euro?
As far as I know the price for a single contract is approx. 35 Euro - which would propose a sum of 70 Euro.
(I am just another customer, no Telekom employee, hence no insight in customer data)
6
Answer
from
3 years ago
Dear @Customer123
thank you very much for your quick response. I took a look at your contracts and unfortunately an incorrect tariff was booked in your framework contract, so that no discounting of the option took place. The correction was taken care of today and a credit note was issued for the last invoices so that there are no increased amounts for you. The mobile number that was affected has been merged into the correct contract and the option has been corrected so that the correct discount is now applied.
It would be great if you could give me some feedback.
Kind regards
Susanne L.
Answer
from
3 years ago
@Susanne L. wrote: Dear @Customer123 thank you very much for your quick response. I took a look at your contracts and unfortunately an incorrect tariff was booked in your framework contract, so that no discounting of the option took place. The correction was taken care of today and a credit note was issued for the last invoices so that there are no increased amounts for you. The mobile number that was affected has been merged into the correct contract and the option has been corrected so that the correct discount is now applied. It would be great if you could give me some feedback. Kind regards Susanne L.
Dear @Customer123
thank you very much for your quick response. I took a look at your contracts and unfortunately an incorrect tariff was booked in your framework contract, so that no discounting of the option took place. The correction was taken care of today and a credit note was issued for the last invoices so that there are no increased amounts for you. The mobile number that was affected has been merged into the correct contract and the option has been corrected so that the correct discount is now applied.
It would be great if you could give me some feedback.
Kind regards
Susanne L.
Dear @Susanne L.
Thank you so much for your support, I have received the refund details over email.
Have a great week ahead
Answer
from
3 years ago
Wonderful!
Have a quick and quiet week too @Customer123
If there's anything else we can do for you, just drop us a line.
Best regards
Anna Lena L.
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accepted by
3 years ago
Dear @Customer123
thank you very much for your quick response. I took a look at your contracts and unfortunately an incorrect tariff was booked in your framework contract, so that no discounting of the option took place. The correction was taken care of today and a credit note was issued for the last invoices so that there are no increased amounts for you. The mobile number that was affected has been merged into the correct contract and the option has been corrected so that the correct discount is now applied.
It would be great if you could give me some feedback.
Kind regards
Susanne L.
0
Accepted Solution
accepted by
3 years ago
@Susanne L. wrote: Dear @Customer123 thank you very much for your quick response. I took a look at your contracts and unfortunately an incorrect tariff was booked in your framework contract, so that no discounting of the option took place. The correction was taken care of today and a credit note was issued for the last invoices so that there are no increased amounts for you. The mobile number that was affected has been merged into the correct contract and the option has been corrected so that the correct discount is now applied. It would be great if you could give me some feedback. Kind regards Susanne L.
Dear @Customer123
thank you very much for your quick response. I took a look at your contracts and unfortunately an incorrect tariff was booked in your framework contract, so that no discounting of the option took place. The correction was taken care of today and a credit note was issued for the last invoices so that there are no increased amounts for you. The mobile number that was affected has been merged into the correct contract and the option has been corrected so that the correct discount is now applied.
It would be great if you could give me some feedback.
Kind regards
Susanne L.
Dear @Susanne L.
Thank you so much for your support, I have received the refund details over email.
Have a great week ahead
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