Solved

Kündigung wird in der Meinmagenta App nicht dargestellt

3 years ago

Ich habe meinen Festnetzanschluss gekündigt und Mitte Oktober eine Kündigungsbestätigung zum 31.1.2022 bekommen. In der Mein Magenta App steht allerdings, dass mein Vertrag bis 2023 läuft. Wie kommt es zu diesem Widerspruch? 

Viele Grüße und vielen Dank für eure Hilfe

 

206

1

  • Accepted Solution

    accepted by

    3 years ago

    Hallo @SeZi 

    Im Festnetzbereich besteht leider immer noch das Problem, das das Kundencenter, sowie die damit verbundene MeinMagenta-App, die Kündigung nicht kennen und so auch die Automatische VVL anzeigen. 

    Darüber beschweren wir uns hier schon länger.

     

    Sie haben eine Kündigungsbestätigung und diese zählt.

     

    Somit alles ok.

    0

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