Latest bill almost 100 Euro higher
10 months ago
My latest bill is much higher than normal and I have difficulty understanding why. Can someone who speaks English please help?
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10 months ago
Auf der Rechnung stehen doch alle Positionen einzeln drauf @Dwakser
https://www.deepl.com/de/translator
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10 months ago
Thank you! Yes, I recall signing up for Travel & Surf.
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10 months ago
Hello @Dwakser,
as @RoadrunnerDD has already correctly written, there are additional roaming charges for outgoing and incoming calls abroad.
Unfortunately, you have only booked data passes for abroad, which only included free data usage.
This is the reason for the additional cost of the phone calls.
Kind regards
Malte
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10 months ago
Thanks. I will try to keep that in mind the next time I go on a trip.
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10 months ago
OK, I translated things - but I have questions about some of the charges. To whom do I turn now?
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10 months ago
but I have questions about some of the charges
Primarily, this is a customer-help-customer community. So please ask your questions. Which items on your invoice do you not understand? What exactly is different to the last invoice? Have positions been added? Which?
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10 months ago
@Dwakser
You were abroad for a few days? There are costs for incoming calls in this time (35,80€). Also you made calls from there (8,97€)
You have to know, that if you are in other countries, and someone is calling you, you have to pay the costs for the call from Germany to the country wherever you are
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10 months ago
But isn't that the purpose of the plan I purchased? To avoid those costs? That is what is confusing to me. Also, it shows I purchased TWO plans, though I don't know how that happened.
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10 months ago
Also, it shows I purchased TWO plans
Are you sure you booked only one of them? Then we can call the @Telekom-hilft-Team to look into this issue
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10 months ago
I recall distinctly that I was attempting to do this from my phone - but most of the screens are in German. I might have done something wrong.
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10 months ago
Mal so nebenbei, Danke an @olliMD für das Wiedereinstellen des Anhangs nach schwärzen 🤗
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10 months ago
Yes - I didn't notice that. I am not used to these things. Thanks to all.
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