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Missed the contract termination notice
3 years ago
Greetings,
I apologize in advance for not being able to post this in German. My German language skills are not quite built up yet. I just have a few questions regarding a mobile contract and I do greatly appreciate the help.
First question:
I have missed the mandatory 3 month contract termination notice. Will my contract be renewed automatically?
Second question:
If my contract is renewed automatically, what is the term of the contract?
Third question:
If renewed, could the contract be changed to a “pay as you go” plan?
I do not intend to switch service providers, I only want to change to a “pay as you go” plan.
Fourth question:
There is a phone attached to my contract, is the phone mine to keep after the end of the term?
Thank you for your help.
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3 years ago
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3 years ago
Hello @Espy5183
Due to the amendment of the TKG (Telecommunications Act), you can terminate your contract at any time after the minimum contract period of 24 months with one month's notice.
Alternatively, you can also switch to a "Magenta Mobil Flex" contract. These generally only have a term of one month.
Or, of course, you can switch to a prepaid rate.
I hope the whole thing is understandable thanks to DeepL Translator.
Translated with www.DeepL.com/Translator (free version)
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3 years ago
Thank you so much for the clarification.
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3 years ago
Unfortunately you do not write since when the contract is running and you do not write the exact tariff name.
I guess that you do not want to stay in your current tariff plan because that probably includes a monthly payment on top for the smartphone - and if you do not request a new smartphone (that would trigger a new 24 months contract duration) then it is better to change to a tariff variant "without smartphone".
Assuming that you have basically two options
There are some differences between the two, e.g. in 1) you have more features, like e.g. an optional multi-SIM for a smart watch or in 2) you can (for example out of a temporary personal money shortage) simply not recharge, so no payment from your bank account is necessary for several months (when Telekom will cancel the prepaid contract due to no more recharging), of course with the consequence that you can no more actively use the SIM, just receive calls and text messages
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3 years ago
Ok thank you for your help.
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3 years ago
Would you like us to take a look at your contract together?
Do you need help with the new renewal?
Kind regards
Carolin L.
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3 years ago
Greeting Carolin,
looking at the contract would be very helpful. I have no interest in renewing unfortunately, not due to service or anything like that. A prepaid plan is just more affordable for me right now. Also I don’t intend to stay in Europe for more than a year and a half longer. Could I message you in private all the details of the contract?
thank you for your help
best regards
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3 years ago
Thanks for your feedback, @Espy5183.
If you want to switch to a prepaid contract, at least there has to be a termination in the system so that we can switch easily to prepaid.
Use the linked form to cancel.
If the termination is set, please write to me here again and I will call you for the change.
Deal?
Kind regards
Carolin L.
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3 years ago
Awesome @Carolin L.,
sounds great I’ll get that going and message when it’s done.
thank you for your help.
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3 years ago
Ok all done @Carolin L.
I can provide additional information if needed.
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3 years ago
We have a small problem with your last name.
Have you got married and forgot to change your details in the customer center?
Kind regards
Carolin L.
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3 years ago
Good evening ma’am @Carolin L.
That is correct, well my wife’s name changed. She was Wiesmüller before and now Esparza. It is actually her contract, I am reaching out on her behalf. Do we need to make the name change before the contract termination?
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3 years ago
The termination must be requested again with the old after name. The new aftername is not yet set in the customer information. Afterwards I am only allowed to talk to your wife about the contract and not to you, as you are not the contract holder.
Kind regards
Carolin L.
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3 years ago
Greetings @Carolin L.
ok I went ahead and changed the name and resubmitted the request. What’s the next step?
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3 years ago
When can I reach your wife by phone in the following week?
Is there a good time, I can try to call?
Kind regards
Carolin L.
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