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Accepted Solution
accepted by
1 year ago
Poland is EU, so no extra costs in Roaming.
Have you actiivated Roaming in options of your phone or other used device?
6
from
1 year ago
Hi Carolin, I continued facing problems outside Germany. I am now in Netherlands and my Telekom service is not active. Please help. Roaming is enabled.
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from
1 year ago
I am now in Netherlands and my Telekom service is not active.
If roaming is enabled in your contract then the primary suspect for such a problem is the setting in the phone - is the setting that the phone can change the network automatically? Or have you manually selected the Telekom network, and the phone sticks to this choice also abroad?
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from
1 year ago
0
Unlogged in user
from
1 year ago
Hello, I tried both manual selection and automatic selection. Both fails. Sending some screenshots to help.
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1 year ago
Hello and good morning, @utsab.bagchi.
Please complete your callback number in your profile and then give me feedback.
I will call you then!
Kind reagards
Carolin L.
from
1 year ago
@Carolin L.
Probably not so easy if the SIM cannot connect...
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from
1 year ago
@muc80337_2 WLAN Call should be working.
Or an other callback number. 😅
Kind regards
Carolin L.
Unlogged in user
from
1 year ago
@Carolin L. I have updated my callback number. I would request you to give me a call and resolution. Thanks.
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1 year ago
Hello @utsab.bagchi,
I'm sorry, that the call didn't take place yet. On which time are you available for a call?
Kind regards
Malte
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from
1 year ago
@Malte M. Thanks for reaching out. I am very available from 8AM - 10AM everyday and after 4PM.
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1 year ago
Thank you for the very nice phone call, @utsab.bagchi.
As discussed, there was probably only one setting missing that was not adopted after the changeover. But now everything will work. Please keep me updated.
Kind regards
Caro
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Accepted Solution
accepted by
1 year ago
Thank you for the very nice phone call, @utsab.bagchi.
As discussed, there was probably only one setting missing that was not adopted after the changeover. But now everything will work. Please keep me updated.
Kind regards
Caro
0
0
Accepted Solution
accepted by
1 year ago
Thank you for the very nice phone call, @utsab.bagchi.
As discussed, there was probably only one setting missing that was not adopted after the changeover. But now everything will work. Please keep me updated.
Kind regards
Caro
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0
Unlogged in user
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