Cancelation period MagentaZuHause with Magenta TV

Question

Good morning,I sent online the 22nd of June the cancellation request, and only now I receive this letter telling me that the cancellation is only effective in April 2020 ?How can it be? I would accept three months in worst case, but this looks like an abuse of customer rights.I started in the contract in September 2015 even about yearly extensions this doesnt make sense.Any advice and recommendation even from Telekom support team to accelerate the cancel of this contract is welcome. Thanks,

Anonymous User · Answer

Hi @JAMen, welcome to the Community.Please post your data in the Profile (link to fill in), so that the @Telekom-hilft-Team can look at it.Give a short message here (in the Post) when it's done. Translated by google.

Lorenz S. · Answer

Hello @JAMenUnfortunately I could not reach you by phone.Your contract began 25.04.2017. This means that your cancellation would have had to arrive with us on 24.03.2019 at the very latest. Our terms of agreement state a period of four weeks prior to the anniversary. You sent us your cancellation on 22.06.2019. Your contract had already been extended for another twelve months on the 25.03.2019.Regards, Lorenz S.

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